HR Advice Specialist (US) - Intake, Triage & Adjudication

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$72,280 - $108,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Human Resources

Job Description:

The HR Advice Specialist is primarily responsible for leading complex, high risk case management and investigations end-to-end (including discipline approach and employment decisions) in alignment with HR / TD operating models, policies, protocols and external legal requirements, for assigned portfolio / business lines

Depth & Scope:

• Provides specialized advice and support to HR and business / corporate partners for high risk and sensitive HR / employment matters that require investigations (e.g. breaches of code, Respect in the Workplace, Whistleblower) to enable effective HR governance and risk mitigation
• Partners with a wide range of key stakeholders (e.g. people managers/employees, HR Shared Services, HR Advice/ Business Partners, Employee Relations/ HR CoE's, Legal, Global Security & Investigations) to gain / collects relevant information required to analyze facts, evaluate situations, advises on complex HR / employment matters, provides strategies, options and risk assessment on a case-by-case basis
• Resolves issues within level of authority and escalates issues / seeks expertise where appropriate to ensure an integrated and sound approach to managing cases / investigations in compliance with internal / external requirements
• Conducts field interviews / site visits / information sessions and scans the internal employee environment to highlight issues / risks and recommends proactive approaches to address systemic workplace issues
• Builds and strengthens relationships to gain trust and credibility in order to be viewed as a true partner and enabler to the business relating to employee relations situations
• Embraces, listens and considers information and perspectives from both managers and employees in the resolution of issues as required
• Scope includes a wide range of HR / employee relations issues including but not limited to: Investigations: Breaches of Code of Conduct, Respect in the Workplace, Whistleblower and corresponding discipline approach and employment decisions; Supports People Managers in monitoring employee experience and engagement: HR Visits/Employee Insight/In Touch sessions & Focus groups
• Uses established risk mitigation tools to support the business in operating within TDs acceptable employment risk profile
• Provides regular and relevant management information on trends / issues and potential opportunities; monitor case management database and provide input into executive level reporting to identify trends to ensure awareness across the organization and stakeholders are kept informed of trends affecting their business or area of oversight; Identify and escalate issues having broad corporate implications / risks
• Decisive, and identifies and quickly escalates high risk issues, as per established protocol/authority to transact; Maintains thorough accurate documentation on all matters and proactively manages and follows up on outstanding issues for timely resolution
• Maintains a strong working knowledge and understanding of all operating procedures and levels of authority to ensure you operate according to Standard Operating Procedures (SOPs) and within level of authority to transact
• Maintains a culture of risk management and control, supported by effective processes and sound infrastructure to achieve a balance of risk mitigation that is expected within TD
• Ensures case files are input into database in a timely manner
• Identifies process improvement and efficiency opportunities
• Promotes and embraces teamwork, teambuilding and continuous learning for themselves, within own team and broader HR Advice Channel

Education & Experience:

• Bachelor's degree preferred
• Action oriented individual, who demonstrates high accountability, sound judgment and decision making abilities
• Ability to navigate and leverage internal relationships and functional areas across the organizations, with a proven ability to get things done
• Strong influencer who engages colleagues, business partners, key stakeholders, and business leaders
• Ability to prioritize
• Excellent time management Communication skills: excellent written and verbal skills
• Ownership of results/recommendations
• Listening, understanding and responding
• Information seeking/probing
• Building partnership with stakeholders/relationship management
• Impactful collaborative partnering: ability to influence and resolve issues
• Excellence in judgment & decision making
• Understanding the business and its goals & objectives
• Technical HR expertise
• Employee Relations expertise
• Risk Management
• Adaptability/Flexibility
• Teamwork & Cooperation
   

Customer Accountabilities:

• Understands and supports the Bank's Customer Service Strategy
• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
• Models quality service delivery at every interaction
• Leads and contributes to the ongoing improvement of the partner / Customer experience

Employee/Team Accountabilities:

• Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience
• Participates fully as a member of the team and contribute to a positive work environment
• May provide leadership, training, and guidance to other team members
• Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest
• Actively shares information and knowledge, and proactively learn from the expertise of others

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.