Bilingual Senior Business Program Analyst (Digital Tools Team, Commercial Banking)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Sales & Customer Distribution Support

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Our Team: The Digital Tools Team partners closely with business and technology stakeholders to translate strategic priorities into scalable digital solutions that enable the development of confident Canadian Commercial Banking colleagues through competency-based learning, technical tool training, and resources.

What is this role? The Senior Business Program Analyst is responsible for leading digital tools design, development and execution of innovative and dynamic solutions that increase our Canadian Commercial Banking colleagues' engagement, develop capabilities, decrease time to proficiency, aid knowledge transfer, and drive behavioral outcomes.

Key Accountabilities

Program Delivery & Digital Enablement

• Lead the design, development, and execution of programs that support digital tool adoption and business transformation initiatives

• Develop and implement scalable tools, resources, and in-app guidance to enhance colleague experience and performance outcomes

• Conduct Learning Needs Assessment and Learning Strategy to plan, design and for prioritization

• Support the development and rollout of training materials, procedures, and enablement strategies for new tools and processes

• Lead or support projects end-to-end, from planning through implementation and optimization

Stakeholder Management & Advisory

• Partner with both business and technical stakeholders across Commercial Banking to understand business needs, identify gaps, and recommend solutions aligned to strategic objectives

• Act as a trusted advisor, providing insights and guidance on program effectiveness, digital adoption strategies, and process improvements

• Lead cross-functional collaboration to streamline processes and enhance both customer and employee experience

Program Governance, Risk & Compliance

• Ensure programs align with enterprise frameworks, regulatory requirements, and internal policies

• Monitor program performance, service levels, and operational effectiveness; implement remediation plans where required

• Support regulatory reporting, audits, and policy updates as required 

Analysis, Insights & Continuous Improvement

• Provide advanced analysis, reporting, and insights to support decision-making and drive continuous improvement

• Identify opportunities to enhance products, processes, and colleague workflows through data-driven recommendations

• Keep abreast of emerging trends in digital banking, learning technologies, and enablement practices

Leadership & Thought Partnership

• Act as a subject matter expert, representing the team on enterprise initiatives and cross-functional programs

• Contribute to team capability development through knowledge sharing and mentorship

• Promote a collaborative, inclusive, and high-performance team environment

Core Capabilities

• Strategic thinking with strong business acumen

• Advanced stakeholder engagement and influencing skills

• Data-driven decision making and performance measurement

• Strong communication, storytelling, and presentation skills

• High attention to detail with the ability to manage competing priorities

• Continuous improvement mindset with a focus on measurable outcomes

Requirements:

• Bilingual (English and French) – required

• Strong analytical and problem-solving skills, with the ability to translate insights into action

• Proven ability to manage multiple priorities and deliver in a fast-paced environment

• Excellent communication and stakeholder management skills

• Experience working cross-functionally to drive initiatives forward

• Experience in commercial banking or financial services is an asset

• Background in change management, learning & development, or digital adoption is an asset

• Experience with digital adoption platforms (e.g., WalkMe), CRM tools like Salesforce, Confluence, or JIRA is an asset

• Experience in Agile is an asset

• Familiarity with user experience (UX) principles or journey mapping is an asset

• Basic coding knowledge (e.g., HTML, CSS, JavaScript) to support digital tool optimization and troubleshooting is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet