Group Manager 1, TDS Operations

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Securities

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Group Manager, Wire Payment Operations oversees a significant domestic and international SWIFT payment function, with accountability for execution, risk and controls, client service, operating model effectiveness, ISO 20022 readiness, and platform modernization. The role requires payments expertise, people leadership, senior stakeholder influence, and a future-focused mindset to improve service, resilience, automation, and evolving payment capabilities.

Key Responsibilities

• Oversee a significant high-value domestic and international wire payment function, including SWIFT and ISO 20022 flows, exceptions, investigations, repairs, service standards, controls, and critical client commitments.
• Lead, coach, and develop a high-performing wire payments team; set objectives, grow capability; promote collaboration, change readiness, and continuous improvement.
• Manage operational, technology, regulatory, fraud, sanctions, and transition risks across the wire payment lifecycle; ensure escalation protocols, controls, and compliance.
• Own operating model improvement, automation, and workflow optimization to strengthen speed, accuracy, scalability, resilience, and client experience.
• Partner across Technology, Product, Risk, Compliance, and Operations to lead Global PayPlus platform transition and ISO 20022 readiness.
• Act as top escalation point for complex client and stakeholder issues; build trusted relationships with clients, correspondent banks, counterparties, vendors, and partners.
• Track productivity, risk, service, and transformation KPIs; provide executive-ready reporting on performance, client impacts, risks, dependencies, and recommended actions.

Qualifications and Skills

• Undergraduate degree or college diploma in Business or a related field preferred.
• 5+ years relevant banking, payments, or financial services experience, including 3+ years people management, with domestic or international wire payments and SWIFT processing experience.
• Advanced process management knowledge in high-volume, time-sensitive, risk-sensitive, client-facing operations.
• Experience leading Global PayPlus platform transition, payment modernization, process redesign, change framework, or implementation initiatives.
• Strong knowledge of SWIFT messaging, ISO 20022 standards, payment controls, exceptions, investigations, and time-critical payment environments.
• Senior management communication, negotiation, stakeholder influence, client escalation, and relationship management skills.
• Sound judgment balancing client experience, productivity, risk appetite, controls, automation, and data-driven improvement.

Key Competencies

• SWIFT, ISO 20022, and Financial Messaging Expertise
• Senior Client Service and Stakeholder Leadership
• Risk Management, Controls, and Escalation Protocols
• Operating Model and Platform Transition Leadership
• Payment Modernization, Automation, and Innovation
• People Leadership and Executive Communication

Working Conditions

• Office environment with potential remote working options.

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple.  Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. 

Together, we are reimagining what banking can be for our clients, colleagues and communities. 

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet