Manager, Workforce Management Capacity & Productivity Analytics

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD General

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

This role leads the validation and analysis of workforce capacity and efficiency assumptions across Enterprise Workforce Management. The team ensures that projected impacts from business initiatives are supported by data and accurately reflected in workforce plans.

The role is responsible for bridging the gap between business expectations and actual operational

outcomes, using data to validate assumptions and support decision-making. This includes tracking initiative impacts, identifying variances, and ensuring workforce plans are based on reliable information.

The successful candidate will bring strong analytical capabilities, attention to detail, and the ability to translate complex data into clear insights. This role plays a critical part in improving the accuracy and effectiveness of workforce planning.

As part of an evolving analytics capability, the successful applicant will help establish structured processes to validate assumptions and strengthen WFM’s data-driven approach.

CUSTOMER

• Partner with business and performance teams to understand initiative assumptions
• Validate productivity and efficiency impacts using operational data
• Provide insights on variances between expected and actual outcomes
• Support forecasting and planning teams with accurate, validated inputs
• Develop processes for tracking and assessing initiative performance
• Communicate findings clearly to both operational and senior audiences

SHAREHOLDER

• Ensure workforce plans are based on validated and reliable data
• Identify risks related to inaccurate assumptions and escalate as needed
• Support efficient allocation of resources through improved data accuracy
• Partner with Finance and Forecasting teams to align on assumptions
• Continuously improve analytical frameworks and validation processes
• Maintain compliance with internal standards and reporting expectations

EMPLOYEE / TEAM

• Provide leadership within a data-driven and analytical environment
• Build strong relationships with business partners and internal teams
• Promote a culture of accuracy, accountability, and continuous improvement
• Support development of analytical skills across the team
• Share insights and best practices across WFM functions

BREADTH & DEPTH

• Strong expertise in workforce analytics and capacity planning
• Works across multiple business lines and initiatives
• Focus on validating assumptions and improving data integrity
• Balances detailed analysis with broader business context
• Engages with senior stakeholders to provide insights and recommendations
• Supports short- to medium-term planning decisions

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree or equivalent experience
• 5+ years in workforce analytics, capacity planning, or related field
• Strong analytical and modelling skills
• Experience working with operational and workforce data
• Familiarity with WFM systems and reporting tools
• Strong understanding of contact centre or operations environment
• Experience in financial services is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet