Senior People Partner

This role operates on a hybrid schedule requiring two days of in-office collaboration per week in our SoHo based office in London. 

About the Role

We are seeking a proactive and data-driven People Partner to support our Global Employee population, with an emphasis on European markets and customer support organizations. Reporting to the Manager of People Partnership, you will operate as a strategic individual contributor, translating team needs into concrete actions that drive performance. You will act as a trusted advisor to your client groups, using your unique perspective to identify trends and recommend initiatives that move the business forward.

The ideal candidate is an expert at navigating ambiguity, building meaningful relationships and establishing trust across individuals and leaders. You should possess a strong background in European employee relations. You confidently manage projects end-to-end with direct experience delivering programs that impact the entire company. You are able to work autonomously and have a sharp eye for detail. You will be serving as a culture ambassador for our high performing workforce, weaving Taskrabbit’s values into every stage of the employee lifecycle.

What You'll Work On

• Stakeholder Partnership: Act as the primary advisor for European leaders and Support teams, and an ad hoc advisor for other business units, translating business needs into concrete HR actions and navigating high-stakes people issues by evaluating risk and recommending a clear path forward.
• Talent Development & Coaching: Coach leaders on performance management, feedback, and resource planning, ensuring they deliver radically candid, empathetic, and growth-oriented feedback in real time. Identify talent gaps and build development plans that prioritize internal mobility and a high performance culture. 
• Decision-Making in Ambiguity: Operate comfortably in the grey. Assess risks and make firm calls even with incomplete information, recognizing when "done well" is better than "perfect" to maintain business momentum.
• Project Ownership: Lead and execute end-to-end projects that scale across the entire organization, ensuring critical stakeholders are brought along at every step. Change management is essential to success and communication is your priority.
• Insight-Driven Strategy: Analyze regional trends and engagement metrics to proactively recommend and implement programs that improve performance and retention. Challenge the status quo and experiment with innovative solutions, leveraging AI, that raise the bar for the employee experience.
• Employee Relations & Compliance: Serve as the regional SME for European labor relations, partnering with EOR vendors across France, Germany, Italy, Spain, Portugal, Poland, and the UK to ensure compliance. Oversee complex ER cases with rigorous documentation and an unbiased approach. Partner with People Ops and Legal to ensure regional handbooks and policies are compliant and reflect Taskrabbit's culture of openness and transparency.
• Employee Lifecycle & Tactical Support: Own day-to-day employee inquiries for your client groups across Slack, email, and ticketing, with a 24-hour initial response standard. Manage the unique nuances of supporting non-exempt/hourly Support populations, balancing business speed with employee needs. Proactively identify opportunities to weave Taskrabbit's core values into team programs and recognition rituals.

Who You Are

• Global Labor Expert: Strong working knowledge of employee relations, compliance, and regulatory practices across European markets is required, and US experience preferred. 
• Feedback Oriented: You excel at giving and receiving direct, constructive feedback, operating with the belief that candor is a tool for collective growth. You coach leaders to deliver timely, honest, and empathetic evaluations that drive high performance and individual development.
• Accountable Owner: Proven experience managing large-scale people programs from ideation through company-wide execution. A track record of high ownership, balancing speed and completeness to deliver consistent quality.
• Strategic Decision-Maker: You analyze information to get to root causes and have the confidence to stop gathering inputs and make a call when the business needs to move.
• Change Manager: Skilled at navigating organizational change and communicating impact early to stakeholders across different geographies with clarity and urgency.
• People-Centric: Excellent communication skills and the professional maturity to handle sensitive personnel matters with care.

Compensation & Benefits: 

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is £58,00 - £75,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.