ETL Assets Protection

ALL ABOUT TARGET 

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.   

ALL ABOUT ASSETS PROTECTION 

The job of Assets Protection (AP) teams is to keep our guests, team and brand secure and lead through crisis events. They protect profitable sales by mitigating shortage risks, preventing, theft and fraud to ensure products are available for our guest. They also build relationships inside and outside of Target including store leaders and public safety officials, including law enforcement. 

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of Executive Team Leader - Assets Protection can provide you with the skills and experience of: 

• Creating and managing a security culture, including crisis response, a strong safety environment and crowd-management planning and providing support to both guests and team members  

• Leading strategic AP goals and strategies and delivering results through your team 

• Identifying and developing strategic resolutions of external theft and fraud and apprehending individuals attempting to cause a loss consistent with Target policy 

• Planning and conducting internal and external investigations, from identification through resolution  

• Recruiting, selecting, retaining, development and talent management of hourly team members and leaders 

As Executive Team Leader - Assets Protection, no two days are ever the same, but a typical day most likely will include the following responsibilities: 

• Consistently delivers guest experience commitments 

• Holds TLs accountable to deliver exceptional guest experiences through consistent accountability, team development, training and recognition. 

• Celebrates outstanding guest experiences across teams and ensures recognition is consistent and meaningful. 

• Reviews area guest, financial, and team metrics to identify gaps and understand team behaviors. 

• Celebrates wins, sets clear priorities, and leads actions that drive results and enhance the guest experience. 

• Partners across teams to create an easy, inspiring and friendly guest experience. 

• Establish, manage, influence and validate a security culture by driving and improving physical security processes. 

• Lead store response to emergency and crisis situations and develop security plans for in-store events. 

• Educate store leaders and teams on emergency preparedness and physical security procedures. 

• Identify shortage risks in key areas and develop strategies and tactics to reduce shortage and drive profitable sales. 

• Drive total store sales and increase profitability by ensuring product is in stock and available to our guests. 

• Guide AP team leaders in your district/market on strategies to execute company initiatives. 

• Plan and lead investigative and verbal de-escalation trainings as needed; identify, plan and facilitate other trainings as needed for your AP team, store or district. 

• Maintain all required training for you and your team. 

• Manage identification and resolution of internal investigations including conducting internal interviews for your store and nearby stores in partnership with your leader. 

• Anticipate and identify theft and shortage trends in your store and develop proactive strategies to prevent shortage and theft. 

• Support store team in determining operational shortage priorities for store; educate and influence store teams on these priorities. 

• Manage prevention (inclusive of merchandise protection budgeting), identification and resolution of external theft incidents and investigations. 

• Work a schedule that aligns to guest and business needs, based on security and theft patterns (this includes early morning/overnight shifts, evening and weekends). 

• Build partnerships that allow you to identify market trends and competition strategies. 

• Build a relationship of trust and accountability with your leader and Store Director in order to appropriately advocate for AP priorities and initiatives. 

• Develop, schedule and deploy resources based on analysis of security and theft trends in your unique location. 

• Plan, lead and follow up on organizational and operational changes. 

• Establish and maintain a culture of accountability through clear expectations and performance management. 

• Anticipate short-term and long-term staffing and scheduling needs. Manage talent planning, recruitment and AP payroll utilization. 

• Support the onboarding and development of AP Team Leaders in your district/market. 

• Develop, coach and lead your team members and Team Leaders (if applicable) to elevate their skills and expertise. 

• Educate store leadership on merchandise protection best practice and audit execution in partnership with key partners. 

• Create, communicate, influence and educate AP priorities (including shortage priorities) to your team, peers and store teams. 

• Develop and lead store safety culture and performance of the department through modeling and recognizing safe behaviors, identifying and correcting hazards in partnership with store leaders, holding the team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.  

• Lead and direct safety program management routines such as Monthly Safety Meetings/Observations. 

• Order merchandise protection devices as needed to support the minimum standards for your store. Review and manage the allocated budget and adhere to the guidance in the Merchandise Protection Best Practice 

• As needed, act as first responder for in-store safety incidents (e.g., security, weather, etc.).  

• Create and lead a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions. 

• Train your team to provide service and a shopping experience that meets the needs of the guest. 

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. 

• As a key carrier, implement all security training and processes. 

• Build and maintain relationships inside and outside Target, including district and store leaders and law enforcement. Ensure our teams and tactics maintain Target’s reputation. Collaborate with retail organization partners to analyze industry trends and enhance security for guests and team members.    

• Participate in legal proceedings as necessary to represent Target’s interests. 

• Address all store emergencies and compliance needs. 

• All other duties based on business needs. 

WHAT WE ARE LOOKING FOR 

This may be the right job for you if: 

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.   

• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.  

• You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times). 

We have some amazing training that will help build upon the skills you already have to to succeed as an Executive Team Leader of Assets Protection, but there are a few things you should have from the get-go: 

• 4-year degree or equivalent experience 

• Meet any state or local licensure and/or other legal requirements for the position 

• Strong interpersonal and communication skills 

• Strong business acumen  

• Comfortable dealing with and managing teams through ambiguity 

• Comfortable managing conflict, leading and holding others accountable  

• Relate well with and interact professionally with all levels of the organization 

• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis 

• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed  

• Independently manage workload and prioritize tasks  

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect; specifically, the ability to:  

• Access all areas of the building to respond to guest or team member issues 

• Interpret instructions, reports and information 

• Apprehend subjects consistent with company policy as needed  

• Scan, handle and move merchandise efficiently and safely (including lifting or moving merchandise up to 44 pounds) as needed without the assistance of others.  

• Climb up and down ladders 

• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.