Software Engineer

Job Summary:

• At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.
• Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We're looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.

Duties and Responsibilities:

• Work independently as well as in small teams to develop the best product on the market
• Implement a scalable, stable, and user-friendly product that can handle our current capacity and handle future growth
• Work in a modern agile software engineering environment (with source code control GIT, dev/stage/prod release cycle, extensive testing, and continuous deployment)
• Solve challenging technical problems and put your skills to the test every day
• Develop and maintain microservices and APIs
• Engage with the Product team and other engineering teams across clusters and Business Units  to help to ensure the solutions the team is building are fulfilling all the requirements

• Influence a growing team while acting as a technical guide—speaking conceptually, documenting architecturally, and being hands-on with code
• Design scalable solutions using code to support business functions and product goals, navigating platform limitations effectively
• Design and implement integrations between Talkdesk and external systems using APIs, middleware, and custom development, ensuring data integrity and security

Qualifications:

• BS/MS Degree in Computer Science, Applied Math, or an Engineering area
• 3+ years of experience in Software Development, especially in cloud-based applications
• Strong experience with the design and development of web applications
• Strong object-oriented programming skills and experience with cloud databases
• Proficiency with Kotlin, Java, and Spring Boot
• Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures
• Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)
• Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)
• Experience scaling global web applications
• Advocate for automated testing, continuous integration
• Experience working with CI/CD pipelines and Product development
• Passion for producing clean, standards-compliant, secure code
• Be fearless about learning new technologies and technical approaches to application development
• Good written and spoken English