Senior Associate - Accounts Receivable - Collections

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Sutherland is seeking an attentive and goal-oriented person to join us as Snr. Associate General Accounting–Accounts Receivable Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Associates in this role get to: Be the Point of Contact: 

Enhance company’s cash flow by expediting collection of accounts receivable. Collects from small to large-dollar repetitive customers. Performs a wide variety of credit and collection administrative duties.

Perform collections functions including communication to customers and clients, escalation to clients and customers where necessary and monitor and maintain customers' accounts.  

Be responsible to manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. 

Process correspondence. Define Sutherland Reputation:  Maintain the best customer experience possible achieving the collection goals. 

Develops and maintains relationships with personnel at small to large-dollar repetitive customers.

Coordinates collection effort with internal sales force and customer care teams.

Identifies and monitors customer disputes and refers problem accounts to the respective groups

Locate and notify customers of delinquent accounts by telephone and email, in order to solicit payment.

Confer with customers by telephone or email to determine reasons for overdue or short payments.

Respond to customer inquiries.

Advise customers on alternative payment plans.

Refer discrepancies to higher level personnel for assistance.

Performs other related duties and participates in special projects as assigned.

Deliver experience to every customer meeting service standards.

Consistently Deliver:  Achieve all agreed KPI’s.  Work pro-actively to ensure potential issues are escalated appropriately. 

Qualifications

Our most successful candidates will have: 

Post-Secondary education (CAT/ACCA or Associate Degree) with 2-5 years of directly related work experience.

High School Diploma is required (Bachelor’s degree is a plus. 

English proficiency language skills (maintain an English conversation, be able to read and write in English Negotiation Skills - Collection Skills - Able to work positively in a fast-paced, changing environment. -

Ability to multitask and have excellent organizational skills.

Building rapport, be able to show empathy - Effective Communication skills - Working knowledge of PC Environment - Comfort and familiarity with desk top tools.

Experience working in a customer-centric environment is a plus.

Experience working in finances related field is a plus - Experience working in collections is a plus 

Additional Information

Candidate Profile: 

Good communication skills with knowledge of English grammar, rules of composition, and proper terminologies used in a Collections experience.
•    General working knowledge of various software applications such as Microsoft Word and Excel.
•    Must be organized and detail oriented.
•    Must be customer service oriented. 

•    Must be honest and have a designated, private and safe working environment at home.

•    Must have excellent internet speed and secondary internet option.

•    Must be proficient in Excel and other Microsoft 365 applications  
•    Knowledge of company and departmental practice and procedures related to department activities.
•    Able to understand appropriate receivables technology .
•    Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
•    Ability to collect on a timely basis while developing and maintaining customer relationships.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.