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Senior IT Service Engineer
SuperSerbiaSenior
Apply We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
In this exciting time of scaling our product and innovating the company with new tools, we are looking for an Senior IT Service Engineer to join our Belgrade office team! In this role, you will be crucial for providing technical assistance to our users and staff, with duties such as ensuring optimal use of our hardware and software tools, enhancing system performance, but also standardizing and innovating our IT infrastructure through interesting projects.
What the role involves:
- Troubleshoot and resolve complex, multi-system, or non-obvious issues with minimal escalation
- Administer Google Workspace at an advanced level: Admin Console, domain management, Shared Drive policies, app integrations, Google Workspace APIs, SAML/OIDC configurations
- Administer Okta at an advanced level: SSO integrations, lifecycle management rules, conditional access policies, MFA enforcement, app provisioning, and basic API usage
- Own technical administration and maintenance of 3–5 non-critical or 1 critical application/platform
- Manage and improve intermediate automation workflows (Slack, Zapier, Google Workspace automations, n8n, AppSheet)
- Conduct root cause analysis for recurring incidents and implement preventive measures
- Create and maintain comprehensive IT documentation and runbooks
- Handle employee offboarding processes end-to-end
- Mentor L1 and L2 engineers; review their work and guide troubleshooting approach
- Support IT equipment procurement (specs, vendor evaluation, asset tracking)
- Collaborate with platform owners, security, and business stakeholders on cross-team issues
What we are looking for:
- Advanced Google Workspace administration (Admin Console, domain management, Shared Drives, SAML/OIDC, app integrations, API usage)
- Advanced Okta administration (SSO, lifecycle management, conditional access, MFA policies, app provisioning, basic API)
- Advanced platform/app maintenance and user administration
- API knowledge (pre-made tools, simple custom requests, following documentation)
- Intermediate-to-advanced automation (Slack Workflows, Zapier, Google Workspace automations, n8n)
- Advanced hardware and software troubleshooting and root cause analysis
- ITIL Foundation (certification or equivalent knowledge)
- Google Professional Workspace Administrator or equivalent
- Okta Certified Administrator or equivalent (or strong working experience in lieu)
- Strong ownership and accountability for assigned platforms and issues
- Clear communication with business stakeholders, platform owners, and vendors
- Able to explain technical issues to non-technical audiences
- Proactive mentoring and knowledge-sharing culture
- Continuous improvement mindset; actively reduces operational debt
What we offer:
- Medical / Health Insurance
- Open Annual Leave
- Employee Assistance Programme
- Training & Learning Development
Additional benefits vary by country and will be shared during the hiring process.
About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.