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CRM Operations Executive
SuperRomania
Apply We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
We are looking for a highly organized and detail-oriented CRM Operations Executive to join our team. As a CRM Operations Executive, you will play a crucial role in managing and maintaining our customer relationship management (CRM) system, ensuring its smooth operations, and supporting the needs of the business.
You will work closely with cross-functional teams to assess our CRM requirements and continuously optimize our processes to enhance customer satisfaction.
We are looking for someone who:
- Is a native Romanian speaker with English at a business proficient level
- Has the ability to effectively communicate with stakeholders and collaborate across teams
- Is eager to drive continuous improvement, flexible to challenge issues/opportunities
- Has good organizational and prioritization skills, able to communicate project status effectively
- Has a flexible attitude and is responsive to accommodate last-minute requests
- Is enthusiast, creative, and motivated to achieve goals beyond what is required
- Has the ability to work well in a team and demonstrate strong ownership of all work-related areas
- Understanding of betting products, services, and customer engagement strategies would be a plus
What you'll be doing:
- Plan and execute multi-channel CRM campaigns (email, SMS, inbox, social media)
- Manage the end-to-end campaign process, including testing, setup, execution, and performance tracking
- Manage end-to-end bonusing process, including testing, setting and execution
- Monitor campaign performance and provide actionable insights
- Ensure compliance with local regulations and legislation to manage risks effectively
- Contributes in improving bonus and CRM tools
- Prepares weekly reports regarding activities performed and challenges encountered
- Tests and provides feedback for the development of new features proposed by the development teams
- Ensure data integrity and adherence to data privacy regulations (e.g., GDPR)
About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.