Sr. Associate, Operations & Strategy

What You’ll Do 

Strive is seeking a highly motivated, strategic, and detailed-oriented individual for the Sr. Associate, Operations & Strategy. This role is responsible for supporting the market operations teams through continual process improvement and program management with a focus on scalability and execution. This position reports to the Sr. Director, Market Operations and will partner closely with the Sr. Manager, Market Operations.

The Day to Day 

• Supports Market Leaders by successfully navigating a matrixed environment to address operational issues and answer related questions. 
• Collaborates with multiple internal teams to ensure a cohesive, streamlined approach to market provider and patient engagement activities, including but not limited to: 
  • Initiates and leads coordination efforts around various patient engagement activities 
  • Project manage provider engagement activities, working closely with various internal & external teams to develop strategy and tactically execute. 
  • Conducts strategic analysis to identify potential risks and opportunities related to engagement activities and provides recommendations for improvement. 
  • Effectively pulls in and coordinates multiple internal resources to support engagement initiatives, optimizing efficiency and productivity.  
• Develops and creates comprehensive slide decks for presentations, conveying complex information clearly and compellingly. 
• Implements quality improvement initiatives, monitors performance indicators, and ensures adherence to standards and protocols to enhance market outcomes.  
• Works cross-functionally to help design and implements new standard operational processes and process improvements into the Market, adapting to market-specific factors. 
• Acts as a resource person to administrative team, department managers, and clinical staff on any issues that may come about including but not limited to: IT issues, patient concerns, general administrative questions. 
• Creates structure around complex ambiguous problems and translates market needs to leadership. 

Minimum Qualifications 

• Bachelor's degree in business, marketing, or related field. 
• 2+ years of experience in consulting, business operations, operations, and/or with a high-growth healthcare organization. 
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.   
• Ability to travel and be onsite to meet business needs. 

Preferred Qualifications 

• Experience in provider communications. 
• Project management experience. 
• Experience in managing multiple diverse priorities and requirements. 
• Depth of knowledge of the healthcare sector (renal care experience preferred). 
• Proficient in PowerPoint, Excel, Word, and Microsoft Applications. 

About You 

• Proven ability to work with a team and coordinate across many moving functions and workstreams. 
• Entrepreneurial spirit and comfort in ambiguity; desire to be a self-starter. 
• Strong interpersonal, cross-functional communication and organizational skills. 
• Excellent relationship building skills with the ability to influence change. 
• Excited to work in a fast-paced environment with constant change. 
• Ability to think across multiple dimensions of a business (Clinical, Technology, Business, Operations).
• Ability to analyze complex situations and provide strategic solutions.  

 

Annual Salary Range: $74,000 - $90,000