IT Operations Specialist

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

An IT Operations Specialist is an entry-level, on-site, individual contributor who proactively manages all facility requests and escalations, continuously improving service levels, and achieving operational excellence, defined as a high efficiency, effectiveness, and adaptability to navigating within Stord's operations.

The IT Operations Specialist is an experienced individual contributor role responsible for proactively managing all facility requests, IT support tickets, and escalations while continuously improving service levels and driving operational excellence. This role owns the day-to-day reliability of IT operations and facilities support, ensuring issues are anticipated, resolved efficiently, and prevented through strong systems, processes, and automation.

Core Responsibilities

Facilities, Network & Hardware Operations

• Own IT operations for offices and warehouse environments, including networking, printers, scanners, and access control systems.

• Lead device lifecycle management: standards definition, procurement guidance, deployment strategy, and decommissioning.

• Partner with Facilities and vendors on installs, upgrades, and infrastructure improvements.

• Partner with the Stord Networking team for Wi-fi, WLAN, and circuit troubleshooting

• Perform regular inventory audits, system health checks, and hardware maintenance

End-User Support & Operational Ownership

• Provide support for complex or escalated end-user issues across hardware, software, SaaS tools, and access management.

• Own ticket resolution end-to-end, including root cause analysis and long-term remediation.

• Ensure consistent, high-quality service delivery and adherence to SLAs.

• Act as an escalation point and mentor within the IT Operations function.

IT Systems and Security & Compliance Enablement

• Administer IT Systems including but not limited to: IDP/SSO, MDM, endpoint security, and ticketing systems.

• Implement and maintain system configurations, policies, and integrations.

• Partner with Security to ensure systems align with security standards and compliance requirements.

• Support and enforce security controls related to access management, device compliance, and operational security.

• Escalate and assist in investigation of potential security incidents.

Documentation, Standards & Knowledge Management

• Own and maintain IT documentation, SOPs, and operational standards.

• Define and enforce operational best practices across the IT function.

Leadership & Cross-Functional Impact

• Lead small-to-medium IT initiatives and projects independently.

• Partner closely with People Ops, Security, Facilities, and Business Systems teams.

• Provide guidance, mentorship, and quality oversight across the IT Operations function.

• Serve as a trusted operational partner to the business.

Required Skills & Qualifications

• 2–5 years of experience in IT operations, IT support, or a related technical role.

• Familiarity with various hardware devices such as computers, printers, scanners at scale.

• Strong expertise in macOS and Windows environments.

• Solid understanding of networking fundamentals and distributed environments.

• Hands-on experience administering MDM, IAM/SSO, endpoint security, and SaaS platforms.

• Strong troubleshooting, documentation, and stakeholder communication skills.

Preferred Qualifications

• Experience supporting warehouse, logistics, or multi-site environments.

• Experience with automation platforms or scripting (e.g., Powershell, APIs).

• Familiarity with compliance frameworks (e.g., SOC 2, ISO 27001).