What You'll Do:

Roadmap & Strategy

• Own the billing platform roadmap end-to-end - setting clear priorities across invoicing, rate card management, charge automation, payment processing, and financial visibility for both internal teams and customers
• Drive cross-functional alignment across parcel, fulfillment, and commerce (software) billing workstreams - acting as the connective tissue between Operations, Finance, and the product teams whose data feeds the billing platform (WMS, TMS, OMS, software billing)
• Navigate complex upstream data dependencies: work with platform teams to ensure billing receives clean, timely, and complete data from across Stord's product suite as new capabilities are built and new Commerce products go live
• Build new capabilities to support international Billing and more as Stord continues to expand
• Set the vision for what best-in-industry billing looks like - not just accurate invoicing, but a proactive, AI-augmented platform that prevents errors, surfaces anomalies, and earns customer trust

AI & Intelligence

• Lead the development of AI-powered billing capabilities: automated audit pipelines, anomaly detection on charge accuracy, and agent-driven rate card setup from customer contracts
• Drive the roadmap for customer-facing billing intelligence - giving brands deep visibility into what they're being charged, why, and how it compares to expectations, through AI-powered reporting and billing agents
• Partner with engineering to define how ML and LLM-based tooling can reduce manual billing intervention, catch discrepancies proactively, and improve the speed of dispute resolution

​Discovery & Delivery

• Write detailed, well-structured PRDs that define scope, acceptance criteria, edge cases, and success metrics - giving your dedicated engineering team the clarity to execute with confidence
• Lead discovery for complex billing capabilities including billing API design, rate card logic, and resolution of upstream data quality issues that directly impact charge accuracy
• Partner daily with your engineering manager; attend standups, grooming sessions, Sprint Reviews, and Retrospectives to keep roadmap items shipping on time and on spec across bi-weekly release cycles
• Contribute user stories and bug tickets in Jira, keeping the discovery board current and prioritized

Stakeholder & Customer Visibility

• Communicate clearly and confidently with SLT and CLT - this role has significant executive exposure as well as high customer impact
• Serve as the internal voice of billing accuracy across Stord - escalating systemic issues, influencing upstream product decisions, and ensuring billing quality is treated as a company-wide priority
• Support customer migrations to the billing platform and enable new Commerce products to bill correctly from day one

What You'll Bring

• 5+ years of product management experience, with at least 2 years owning a billing, payments, or financial systems product in a B2B SaaS or logistics environment
• A track record of shipping complex, data-intensive features with measurable accuracy and reliability improvements - you've moved the needle on charge accuracy at scale
• Deep comfort with billing domain concepts: rate cards, invoicing logic, charge automation, payment processing, financial reconciliation, and audit trails
• An AI-forward mindset - you've thought seriously about how LLMs, agents, and ML-based anomaly detection can change what a billing platform is capable of, and you're excited to build it. Even better if you already have.
• Experience navigating complex upstream data dependencies - you understand that billing accuracy starts with data quality, and you know how to work across teams to fix it at the source
• Strong analytical instincts - you use data to diagnose root causes, not just surface symptoms, and you're comfortable using SQL or similar tools to get there
• Excellent written communication skills, with the executive presence to present clearly to SLT and CLT and write crisp PRDs that engineering can run with
• Experience in fast-paced environments with frequent release cadences and strong cross-functional delivery expectations

Nice to Have

• Experience in fulfilment, or at a supply chain SaaS platform
• Exposure to billing systems that span multiple product lines, business units, or customer segments with differing rate structures
• Experience building or speccing customer-facing financial reporting, billing portals, or invoice transparency features
• Hands-on experience working with LLMs / Agentic workflows to automate document processing - contract parsing, rate card extraction, or similar
• Experience supporting customer migrations to a new billing platform