Senior Associate - Client Services

Position Overview

The Senior Associate of SPAR (StepStone Portfolio Analytics & Reporting) Client Service is responsible for providing portfolio analytics and reporting services for the Firm’s private markets investment clients and related portfolios. The Senior Associate will work closely with the Department’s senior leadership as well as other departments (e.g. Accounting, Research, Investor Relations) where necessary to provide support to the Firm’s global investment activities. As a senior stakeholder of the Department, the SPAR Senior Associate is expected to provide a combination of client management and team development.

Essential Job Functions:

Client Management

• Department resource for client relationship management
• Serve as account manager, working closely with different functional teams and stakeholders to oversee all aspects of the client monitoring and reporting cycle, with a focus on the Firm’s private equity and multi-asset client base
• Final review and sign-off for core client deliverables
• Ensure key deadlines are established, continuously strived for, and met on time
• Manage, anticipate, and communicate needs for relevant client deliverables
• Lead and effectively delegate resources to ad hoc client projects, where necessary
• Ensure succession plans and institutional memory are in place as needed to ensure uninterrupted client service (client lead backups, documentation of unique processes/procedures, etc.)
• Continuously take initiative to improve work processes and productivity

Team Development

• Work with other client service account managers, to help manage day-to-day operations of the team
• Actively develop, engage and mentor junior staff by offering timely feedback, challenging work, guidance, and increasing scope of responsibilities based on merit
• Provide explanation and reinforcement of Department-wide communications, initiatives, and training objectives to junior staff
• Encourage and promote skill development of team, objectively identifying strengths and weaknesses of junior staff and improving the effective operations of the team
• Actively mentor and develop junior members of the Department (outside of their Direct Reports) and participate in team building with the broader Department
• As a senior stakeholder of the Department, the Senior Associate is held to the highest standard of respectful communication, which is instrumental in setting the tone for the rest of the Department team

Education and/or Work Experience Requirements

• Bachelor’s degree in finance, economics or business preferred
• Minimum of 5 years of relevant experience preferred
• Significant experience with Microsoft Excel, Word, Power Point, and Power BI
• Working knowledge of financial accounting and demonstrated ability to learn new performance and portfolio reporting systems
• Proven ability to lead projects and/or teams
• Proven ability to multi-task and manage priorities against key deadlines
• Proven ability to work with stakeholders across various departments within an organization
• Strong verbal and written communication skills
• Highly motivated individual with demonstrated initiative, independence and adaptability
• Problem solving skills and ability to oversee execution of accurate and high-quality finished products
• Interest in global financial markets

Salary Range: $105,000 - $120,000

The salary range is an estimate of pay for this position.  Actual pay may vary depending on job-related factors that can include location, education, skill, and experience.  The salary range does not include any benefits or other forms of possible compensation that may be available to employees.

 

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