Main purpose of role:

The Technical Readiness Officer of New Client On-boarding will be required to demonstrate a comprehensive knowledge of the Funds Industry and will take the lead role in the management of the Technical Readiness.

The incumbent will be responsible for new client launches and conversions, supporting the designing and implementing of global operating models, supporting quality UAT testing for system configuration, new operating models, connectivity for new client launches and conversions, and for building an Operational Implementation Program utilized for new client prospects.  The incumbent will possess expert knowledge of Transfer Agency Business and Applications, product and service offerings, systems and processes and will be focused on operational efficiencies, being a solid advocate for change to support continued growth and overall evolution of the business. 

The incumbent will work closely and provide support to Sales and Development, Operational Readiness, Operations and various other key stakeholders.

Responsibilities:

• Develop and maintain a comprehensive Technical Readiness New Client Onboarding playbook and ensure all tasks are delivered / completed on a timely basis.

• Conduct Due Diligence sessions with clients to assess their existing needs, and to work internally with team members to match those needs with TA Application functionality and/or processes.

• Co Lead gap analysis working closely with Operational Readiness Team and Operations.

• Oversee Research and requirements gathering; process analysis; investigation of existing functionality; gap analysis, preparation of Project Management and SDLC documents, participation in design of new functionality; ensure functionality/products satisfy the legal, regulatory and client requirements.

• Maintain relevant artefact to support gap analysis of new client requirements

• Utilization of industry best practices to ensure usability, scalability, maintainability

• Participate in project walkthroughs: business requirements, design walkthrough, functional test plans and implementation sessions

• Oversee  product testing to ensure product quality is maintained

• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure product satisfaction is maintained

• Assist in identifying functional or operational gaps in the self-service products through competitive analysis, monitoring industry trends and prioritizing customer’s requests

• Work with the Operations Readiness team to define new processes to support specific client requirements and execute strategies to completion

• Capture operational requirements and work with key stakeholders to assess the impact on the business.

• Management of client-facing projects technical readiness tasks such as reporting requirements or NSCC set up

• Lead in client project calls and governance for technical readiness and transition planning for technical set ups such as NSCC.

• Management of Challenges and /Escalations as appropriate

• Management of Workstream Meetings

• Liaises extensively with clients to establish exact requirements, agree solutions for global operation model

• Proactive identification and management of project risks, ensuring that the appropriate measures are taken to ensure that all stakeholders have an appropriate appreciation of the key risks and that the required steps to mitigate these risks are completed.

• Thorough documentation throughout the project life cycle including of all required signoffs

• Develop detailed execution plans; questionnaires; set up forms and documentation to successfully support the implementation of new clients and products.

• Support and interact with other business units involved in the project and coordinates the project team and activities.

• Works within the Transfer Agency Project Office structure and ensures that all standard templates are used and required resources are procured.

• Ability to develop detailed project plans encompassing, Technical Readiness requirements across all departments within TA.

• Manage expectations of key stakeholders and ensure transparency in all communication.

• Provide frequent progress/ status reporting.

• Attend Business Requirement walkthroughs; provide operational insight and assess impact on the business through active engagement of key stakeholders.

• Cultivate open communication with clients and business partners in an effort to identify opportunities to improve processes and methodologies

• Keep abreast of industry trends and best practices, market data and new product rollouts.

• Drive the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements

Quality Focused

• All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities;

• To be quality driven, aiming for 100% accuracy and timeliness of delivery;

• To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the client (internal and external);

• To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance;

• To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties;

• To communicate and promote the values which reinforce and support a consistent quality culture.

• To adhere to company values of Professional, Accountable, Client Focused, Excellence and Leadership in all tasks and interactions

• Must be willing to travel as part of the role - mostly between Ireland, Lux and UK. This is only required on an infrequent basis.

Knowledge and Competency Requirements

Specific knowledge, skills and qualifications needed to achieve required performance standards in a role.

Essential Desirable

• Expert knowledge of TA Applications and capabilities

• Business analysis skills and experience participating in Transfer Agency projects or fund industry projects

• Expert knowledge of Transfer Agency Operations, mutual fund products and thorough understanding of Global distribution channels

• Comparative product knowledge and industry knowledge – e.g. NSCC, Platforms, ETF’s, UCITS funds, Trailer Fees etc

• Strong quantitative, analytical and problem solving/troubleshooting skills combined with the ability to draw meaningful conclusions from qualitative client feedback or large data sets.

• Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.

• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint

• Strong written & verbal communication skills

• Ability to work accurately to tight deadlines

• Proactive and able to work independently and as part of a team

• Demonstrated leadership skills including initiative, accountability, credibility, and consensus building.

• Ability to manage direct and indirect reports in a virtual team setting

• Well-developed decision making, judgment and problem-solving skills.

• Ability to engage internal stakeholders across a number of different functional areas.

• Client Service orientation, with a proven ability to work with clients and internal groups to diagnose and develop solutions.

• Enthusiastic and proactive approach with meticulous attention to detail

• Positive  impact – performs in a manner that makes a strong positive impression on others; e.g., high energy level, a problem-solving approach, approachable; and the ability to act with a sense of urgency when required.

• Undergraduate degree.

• Business Analysis qualification or relevant experience

• Experience with analysis and project life cycle methodologies as well as an understanding of the implementation project life cycle is preferred.

• Knowledge of compliance, anti-money laundering and regulatory environment.

• Proactive in acquiring information to develop new skills to improve job performance; grasps new material quickly and easily, and applies new information, concepts and procedures in a constructive manner.

• Detail oriented with a demonstrated ability to enhance process improvement capabilities.

• Understanding of investment concepts and the ability to communicate a working knowledge of investment strategies and products

• Knowledge of the mutual fund processing and quality control; call centres and the administrative back-office.

• Demonstrated ability to innovate and develop new proposals/solutions

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