Client Service Enablement, Officer
State StreetWho we are looking for
We are currently looking for an experienced staff to join our Client Service Enablement Team.
Why this role is important to us
Client Services Enablement supports CS and clients in region and is led globally to deliver a consistent experience to employees and client Portfolios.
What you will be responsible for
As CS enablement, you will
Provide governance and program management for core CS controls, like Periodic client document recertifications, CAP compliance for client access requests, Periodic AML reviews
Create, promote, and continuously improve standard controls and procedures for the CS role
Proactively identify opportunities to reduce risk across portfolios (e.g., ICAMS timeliness, recurring trends) and assist with compliance/fiduciary reviews, controls, and audits as appropriate
Manage remediation of Archer findings impacting multiple portfolios
Provide governance / demand management STT-initiated changes that require CS employee action
Drive relevant project work to improve client service
Lead continuous evaluation of team operations, encouraging innovative ideas to enhance efficiency, reduce risk or increase revenue
Review broad array of operating standards driving innovation, strategic opportunities and best practices
Adhere to State Street corporate policies and procedures including but not limited to the Standard of Conduct
Perform other duties as required
What we value
Strong leadership skills - the candidate must be very comfortable with taking on responsibility and accountability.
Strong communication skills - there is a significant amount of interaction with clients, senior management and other key stakeholders.
Strong change agent – the team and company generally are undergoing a significant amount of change and transformation in terms of processes, and business requirements. We need someone who is willing to embrace and address these challenges.
Strong technical, critical thinking and creative thinking skills – the range of daily issues as well as the need to come up with creative solutions to client requests requires an adaptable and creative approach.
Education & Preferred Qualifications
The successful candidate will have experience in client management with significant exposure to both control and government enviorment and client services.
Our Business needs you to help drive our APAC strategy forward and successfully achieve our corporate goals. Your ability to lead, motivate and inspire others to achieve these goals coupled with your dedication to contributing to team success will see you excel in this role.
You will possess a high level of professional maturity and be able to communicate with clients, managers and peers as well as demonstrated stakeholder management experience.
Your related degree qualifications or business studies will be highly desired.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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