Who we are looking for

The role of the Change Management Manager is to manage the Administration service process for Client Change for specific State Street clients as assigned within Alpha Change Management Team and then coordinate the lifecycle of the change request to completion.

What you will be responsible for

As a Middle Office Change Management Manager you will be asked to:

Perform work independently within scope of established guidelines and according to specific procedures.

Liaise with colleagues across Business Units, Divisions and Locations as required to oversee the change administration service and help manage the client relationship.

Deliver Change Administration items in line with both Client and State Street expectations.

Change Request form received and log entry to the Collaborate Change Management Database and load the change Request form

Work internally to complete initial assessment of the change request in order to move from Pending Acceptance to Acknowledge and assign a change request reference. Relay the reference back to the Client within 24 hours

With the support of Change Lead / Client SME Identify stakeholders to represent operational teams and coordinate the timeline for analysis phase through to implementation

Co-ordinate the validation of cost and funding.

Arrange and Participate under direction Change Management meetings with the Client and take minutes .

Track all upcoming deadlines and provide notification report to Change Lead in order to manage Client committed deliverable dates> ensure adherence to relevant SLA’s

Formally track all Client Change Requests from opening through to closure including obtaining formal Client sign off to close the change request

Update the Client Contractual Hours applicable to certain Clients and update revenue tracking

Assist in the development and provision of Monthly (adhoc on demand) Management reporting both internal, and Key Performance Indicator reports for Client Service Teams and within client SLA’s.

Ensure all activities are compliant with corporate standards.

Maintain clear and effective communications with immediate colleagues and Senior Management

Adhere to internal procedures and best practices at all times.

Education & Preferred Qualifications

Excellent communication skills, detail oriented and accuracy, ability to multi-task and ability to work under pressure/deadlines

Good communication skills and an ability to provide a customer focused approach

Well-developed writing skills to facilitate the production of high-quality communication

Attention to detail while retaining efficiency and effectiveness

PC literate – Word, Excel, PowerPoint, Collaborate, MS Teams etc.

Ability to take high levels of ownership over Administration activities and to take responsibility for ensuring that issues are tackled proactively and resolved

Strong organizational and time management skills

Ability to prioritize and work on own initiative and as part of a team

Education & Preferred Qualifications

Technical capability to use Collaborate and Databases with ability to produce Design Reporting via PowerPoint or using Tableau reporting.

Excellent English skills.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Minimum Salary:​

zł132,000 Annual

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​

​

We Offer:​

• Permanent contract from day one​

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​

• Gold Medical Package for employees and their families (partner and children)​

• Premium life insurance package and private pension plan​

• Wide range of soft skills training, technical workshops, language classes and development programs​

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​

• Variety of well-being programs​

• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

State Street's Speak Up Line

Załącznik do standardu Whistleblowing i Speak Up SSBI GmbH dla Oddziału w Polsce