Background: 

State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation. 

Basic Purpose of Job: 

The GBO Business Support Manager will be responsible for solutioning and attending queries related to billing process including Setup and Invoicing from the Client Reps, Clients, RM’s and Business. It will be also essential to communicate the overall Reporting and Controls requirement of GBO to the CS teams across countries & regions using the service. 

The team would have a small and a complex engagement model (related to various Business and regions) on a day-to-day basis. The individual will be directly responsible for daily management of accurate, consistent, and timely deliverables of queries. This individual will support in invoice preparation and review including receivables analytics. 

In addition to Business As Usual (BAU) responsibilities as described above, this role will also be involved in process re-engineering, standardization, and automation efforts. 

Responsibilities:- 

Business As Usual (BAU) Activities: 

• Actively supporting a portfolio of projects to drive increased client satisfaction and change within our operating model to meet Account Plan objectives 

• Collaborate closely with all team members internally and externally 

• Identify and escalate issues and blockers preventing successful delivery 

• Assess program performance to apply continuous improvement to maximize ROI 

• Prepare reports & decks for SteerCo's and clients meetings 

• Recommend practical strategies to improve delivery effectiveness 

• Adopt “owner’s mind set”, work independently, and effectively manage timelines  

• Manage resources to assist with ad-hoc invoice projects 

• Measure progress toward goals; and evaluate productivity and team efficiency. Review and assess regularly with team members and with management 

• Must serve as a subject matter expert on particular invoice related issues 

• Coaches the team and gathers feedback for performance appraisals wherever applicable. 

Process Re-Engineering, Standardization, and Automation: 

• Assist with the process Re-Engineering, Standardization, and Automation efforts for invoicing 

• Responsible for ongoing process improvements 

Expectations: 

• Bachelor’s/Master’s Degree in Finance, CPA Qualified with an experience minimum of 8 to 10 years working with invoices in a global billing function at a large financial services institution. 

• Demonstrates leadership in improving/building-out the invoice function for multiple geographies and business areas 

• Assist with client solutioning processes and driving similar centralization of the end-to-end activities for the major financial institutions 

Skills required: 

• Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices) 

• Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process groups of processes 

• Pride of ownership with the ability to deliver high quality results timely 

• Excellent communication & organization skills 

• A keen focus on problem-solving and driving solutions 

• Very strong knowledge of project management principles 

• Be comfortable in an evolving environment Highly organized with ability to multi-task and work under high pressure deadlines 

• Must be able to work in a fast paced environment