What we are looking for:

We are looking for a Head of Global Application Production Services who will be responsible for overall production support and operations of State Street Investment Management’s applications and software products, and CI/CD, DevOps platforms and processes.  This person will lead a globally diverse team of software engineers and analysts to ensure State Street Investment Management IT operates high-quality and reliable software applications and services that support our business and clients and ensure our IT community adopts high-efficient dev/release/operation processes and tools.  The candidate must have proven track record of managing global support teams and have extensive experience in Application Operations within the investment management industry.

This role is part of the Chief Operating Office (COO) organization that provides technology and business services to State Street Investment Management.  This includes but not limited to sales, marketing to client onboarding, client investment management and trading, client servicing and corporate functions.  Reliable production management is critical to the services and products our business is relying on to serve our clients.  Efficient  DevOps is essential to a highly productive and agile technology and business services organization.

What you will be responsible for

• Immediate: Establish consistent applications operation and support model, centralize L1, streamline and standardize monitoring and incident management, improve Major Incident (MI) management;  Manage L2 for most critical, can’t fail applications (e.g. trade, portfolio construction, etc); Manage process to mitigate infrastructure risks.
• Strategic: Establish and manage Application run/operations model in future (Cloud) environment;  Help establish and evolve DevOps model including CI/CD; streamlined and implement consistent model for L2 and beyond.
• Implement industry best practices in Global Follow-the-Sun Application Support; Incident Management; Application monitoring and run. Evolve software monitoring, configuration, run and performance and scalability in on-prem or in cloud environment.

What we value:

• Strategic thinking and strong leadership with extensive experience in IT operations and production support and DevOps
• Strong communication skills, at both senior management level and team/project level.  Effective collaboration with global Business organization and IT functions.
• Risk Excellence mindset, proactive risk identification and risk management.

Education & Preferred Qualifications:

• Minimum Bachelor Degree with 12+ years software engineering and global support experience, 7+ years global team management
• Deep understanding of Software monitoring, production support, incident management, SDLC, DevOps, CI/CD, and infrastructure platforms configuration.
• Experience in IT operations in cloud environment

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Salary Range:

$120,000 - $217,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.