Who we are looking for

The role holder will have a lead role in the management of the Investor Anti-Money Laundering and FATCA/CRS Team in Toronto. The team is part of the Investor Services Department. The role holder will be a strong contributor to the strategy of the department for our global client base ensuring the overall goals of the team are met. They will provide oversight and support as client manager for multiple local client relationships, both new and existing, with a focus on regulatory and risk control and change management. They will provide technical and operational leadership to the department ensuring case managers working on the underlying AML/FATCA/CRS process follow policies and procedures, are organised, efficient and provide best in class service to our clients.

Summary of Key Functions

• Client Facing support during onsite due diligence visits, sales pitches and regulatory inspections
• Client Servicing – board reports/client visits and presentations
• Oversight of new/ongoing investor populations to ensure all reviews are completed in a timely fashion by case managers assigned
• Routine Client Reporting – AML Logs, Board Reporting of unauthorized/aged tracking of investors
• Client Queries and Escalations – point of contact for assigned clients
• Board Call attendance/support for assigned clients
• High Risk Reach Outs – handling of PEP and other High risk cases
• Assurance letter and board letter requests
• Due Diligence Questionnaires and Due Diligence Calls
• Periodic Review tracking and assignment
• Final review and QA of appointed clients/group priority final review investor files
• MLRO Servicing – Reporting/Meetings/DDQs/Sampling/Board Reporting and attendance

What you will be responsible for

• Management and development of strong client relationships, representing the Investor Services AML/FATCA/CRS Team and State Street to clients
• Responsible for ensuring the day-to-day service delivery for clients is consistently met and exceeded. Liaise with the client on development initiatives related to Investor AML or FATCA/CRS
• Handle or resolve complex operational and customers complaints that are referred by clients and case managers
• Accountable for the controls within the teams - ensuring that there is a focus on the control environment
• Have a strong understanding of relevant legislation surrounding AML standards and also knowledge of other global AML policies and procedures inclusive of Cayman, Singapore, Ireland/UK, Luxembourg and United States programs
• Drive the development and implementation of appropriate procedures to meet internal controls, external compliance and regulatory requirements
• Regular liaisons with the senior management team, providing departmental feedback on processes, client information, ensuring clear and transparent communication within the team
• Attend relevant meetings within State Street
• Contribute to operational, client, risk and AML audits and regulatory meetings as required
• Be actively aware and partake in departmental projects to help drive the continuous improvements and efficiencies within the team and wider department
• Ensure regular meetings with case managers assigned to client cases, promote regular one to one meetings within the team and offer developmental opportunities for any direct reports and supporting case managers
• Monitor overall timeliness of completion of tasks for your direct reports and supporting case managers

• Full autonomy for the operational effectiveness of management of assigned clients. Responsibility for ensuring that key controls and policies/procedures are adhered to
• Sign off on errors and implementing controls to prevent recurrence
• No responsibility for service creep, these should be escalated to more senior level
• Prioritising projects lies with Senior Management however the role holder will actively participate in this process
• The role holder is not responsible for allocating department wide resources and has no budgetary control

Education & Preferred Qualifications

• Degree in Finance and/or Business-related area (minimum 2.2), or relevant working experience
• ACAMS certification, or other AML qualification a benefit
• Minimum 2 years Finance/Fund Administration experience (preferable in an Investor Services/Transfer Agency department)
• A strong understanding of relevant legislation/regulations surrounding AML/FATCA/CRS standards and also knowledge of global AML policies and procedures inclusive of Cayman, Singapore, Ireland/UK, Luxembourg and the United States
• Proficient in Microsoft Office applications, particularly Excel
• Experience in working to tight deadlines, with an ability to multi-task and to work calmly under pressure
• Experience in client relationship management is essential for this role
• Good working knowledge of AML and regulations impacting the industry

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

$51,000 - $84,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement