The Head of Production Support (IMS West) is a senior executive responsible for the overall stability, resilience, and operational performance of the IMS technology estate. This role provides strategic and hands‑on leadership across global Production Support teams, ensuring services are delivered in line with business expectations, regulatory requirements, and client commitments, including critical external clients.

Operating at Managing Director level, the role is accountable for end‑to‑end service health, major incident management, problem and change governance, and continuous service improvement across the IMS Business Unit.

Responsibilities include

• Full ownership of business systems technical operations including stability and day-to-day operations of the platforms
• Face off to Executive stakeholders and externally to regulatory bodies and clients
• Grow SRE practices and function and help transform Production Management
• Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients
• Instill continuous improvement and automation in team's fabric to reduce effort and risk, while increasing business satisfaction
• Pro-active identification of systems risks and compliance deficiencies, and prompt remediation
• This person would also have an additional responsibility as the head of IMS West Production Management.  As the senior leader in region, this role would oversee the Production management functions and face off to Risk, regulatory, audit, technology and business teams in region.

Qualifications

Minimum Qualification and Experience:

• A minimum of bachelor's degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
• A Minimum 15 years of IT experience with hands-on experience in technology support/SRE functions
• Strong knowledge of Regulatory requirements, Industry frameworks and best practices such as ITIL V4, COBIT, FFIEC, NIST, etc.
• Knowledge of SDLC / Engineering processes and methodologies
• Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management.  
• Strong communication and inter-personal skills
• Experience in leading a geographically distributed and diverse team
• Ability to work under pressure and deliver on tight schedules
• Familiarity with tools like ServiceNow, Cutover, Jira, etc. preferred
• Prior experience in handling risk and regulatory remediations will be a plus

Salary Range:

$170,000 - $282,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

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