Role Overview

We are seeking an engineer to support the SaaS Upgrade team by maintaining and upgrading the internal E2E environment used to validate platform releases and new components. The role will work closely with the Platform Support Lead and partner with Engineering, DevOps, Product, and Release Management teams to ensure the environment remains aligned with the latest platform releases. This position is well suited to someone with a support engineering, DevOps or enterprise application support background, with experience troubleshooting application environments and working alongside engineering teams to investigate issues introduced by new releases. As the platform continues to evolve toward a more modular architecture, this role will help validate new services and interfaces early in the release cycle and document the upgrade processes that will later be used by the SaaS upgrade team when upgrading client environments. The role will also contribute to improving automation across upgrade and environment management activities, including supporting the use of AI tools to improve operational efficiency.

Responsibilities

• Support the maintenance and upgrade of the internal platform environment used by the SaaS Upgrade team.

• Upgrade applications, services, and platform components as new releases become available.

• Work with Engineering, DevOps, Product, and Release Management teams to implement environment updates.

• Identify issues introduced through new releases and support investigation with engineering teams.

• Validate new platform services and components introduced as part of the platform’s modular architecture.

• Assist in documenting upgrade procedures, configuration changes, and platform updates.

• Support initiatives aimed at automating upgrade activities and environment management tasks.

• Contribute to exploring the use of AI tools to improve automation and operational efficiency.

Requirements

• 7–10 years of experience in platform support, support engineering, or enterprise application support roles.

• Experience troubleshooting enterprise application environments or platform services.

• Experience working with engineering and DevOps teams in release or upgrade environments.

• Strong analytical and problem solving skills.

• Familiarity with environment management, platform upgrades, or system configuration management.

• Interest in automation and AI tools that improve operational efficiency.

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

Highly Desirable

• Hands-on experience designing, building, and operating rule-based and agent-driven automation within governed enterprise environments.

• Strong automation engineering and DevOps capabilities, including scripting and workflow orchestration, with a demonstrated ability to convert manual runbooks into resilient, repeatable automation processes.

• Experience integrating automation solutions with enterprise DevOps and platform engineering tools.

• Good understanding of agentic AI concepts and how AI-driven tools can be used to support automation, operational workflows, and platform management.

About Charles River Development

Charles River Investment management System in a platform that provides many Front-Office functions including Portfolio Management, Order Management and Execution, Compliance, Performance & Attribution, Modelling, Scenario Analysis, and Wealth Management.

We are part of the State Street Bank. State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we’re making our mark in the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in location, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers.

Interested in learning more about us? Visit our  www.statestreet.com www.crd.com LinkedIn page: State Street on LinkedIn

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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