Job Description

• Manage complex FIX implementations and upgrades.
• Respond to requests for technical assistance via phone, email or in person (remotely or on-site).
• Diagnose software and connection issues and recommend the appropriate solution.
• Analyze problems, answer questions, and provide training related to the software.
• Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure.
• Research issues dealing with third party software.
• Follow a standard set of procedure and methods when responding to customer requests or inquiries.
• Conduct research on questions and issues using available information resources and other FIX Analysts.
• Keep a detailed log of all customer interactions and prepares resolution reports for issues reported by the customer.
• Maintain Best Practices for FIX Onboarding and Integrations.

Requirements

• Four (4) year degree in a technical field such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field
• Seven (7) years of overall work experience
• Advanced working knowledge of FIX protocol and its implementation/integration
• Advanced Financial knowledge with focus on Derivative instruments, Fixed Income, and Equity financial instruments
• Prior trading support
• At least five (5) years of experience on the Charles River application

Skills & Key Activities

General

• All skills & activities of a FIX Analyst level plus:
• Evangelize standard support operating methods and processes to all levels of the support team
• Management level thinking, demonstrates perceptive skills of situations, can see the larger picture of issues
• Thought leader regarding product direction as it pertains to FIX integration product area.  Engaged by product management and development for insights based on support experience.

CRD Application Knowledge

• Expert knowledge in FIX at both the technical and functional areas.
• Advanced understanding in two (2) additional major areas and five (4) additional minor product areas.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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