Who we are looking for:

This role requires strong client-facing experience, excellent communication skills, and a solid understanding of custody operations.

• Proven experience in a client-facing role
• Strong verbal and written communication skills, with excellent command of English
• Ability to work collaboratively with a wide range of internal and external stakeholders
• Knowledge of computer systems, financial operations, global custody, and offshore funds
• Additional product knowledge is an advantage

What you will be responsible for:

Managing Operations

• The Custody team oversees trade processing and settlement, cash management, and reporting. Officers/Managers ensure seamless service delivery and require strong knowledge of the trade life cycle, processing, settlement, reasons for trade failure, global markets, and depositories. Familiarity with SWIFT messages, security identification, and trade transaction types is essential.
• Officers/Managers supervise exception and inquiry resolution in trade and cash activities, communicate effectively with all stakeholders, and review transactions based on risk and value. They manage client transitions, including staffing, training, monitoring progress, identifying issues, and approving go-live decisions. Coordination with internal and external auditors, adherence to compliance procedures, and timely issue escalation are mandatory.
• Continuous process improvement, cross-training, backup procedure familiarity, and deadline management are expected. Officers take ownership of resolution, consult managers when necessary, and aim for operational efficiency, accuracy, and completeness in all tasks.

ii)            Service Delivery & Service Quality

• Follow AIS internal controls.
• Meet monthly and quarterly client deliverables.
• Guide the team through challenges.
• Identify and escalate suspicious transactions per policy.
• Perform error analysis, define and implement corrective actions.
• Drive continuous quality improvement.

iii)           People Management

• Show effective leadership and people management.
• Oversee performance planning, feedback, and appraisals for staff.
• Monitor employees under special performance review.
• Take part in team compensation planning.
• Model and encourage professional growth.
• Delegate responsibilities and support development.
• Foster teamwork through training and coaching.

iv)           Other Responsibilities & what we value

Integrate new business/client onboarding and manage special client and corporate projects.

The Officer engages with professionals at all levels, both internally and externally. Strong communication and interpersonal skills are required. Preferred qualifications:

• Proactive and self-motivated
• Able to multi-task and meet deadlines without sacrificing quality
• Willing to work North American shift hours, including nights
• Available for conference calls outside local hours
• Skilled in MS Office (Excel, Word, PowerPoint, Access, Visio, PowerBI, SharePoint)
• Experience with innovation, efficiency, and project management (VBA and advanced Excel are assets)
• Staff management experience
• Fluent in English (written and spoken)

Education & Preferred Qualifications

• Minimum 10+ years of relevant work experience
• Candidate must have a university degree (accounting, business, mathematics, finance or economics)
• Strong Custody services experience required
• Exposure to Hedge fund and Private Equity

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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