Role Summary

State Street Investment Management is seeking a Tech Operations Governance Lead to head oversight of technology services delivered by our internal technology partner, Global Technology Services (GTS). This role is accountable for ensuring technology services supporting Investment Management are delivered with operational excellence, resilience, and strong risk governance.

The Lead will serve as the first line of defense/escalation within Investment Management for technology service performance, providing transparency into service quality, dependency risk, and remediation progress while partnering closely with Technology, Risk, Compliance, Operations, and business leadership.

This is a senior individual‑contributor role requiring strong asset‑management domain expertise, governance discipline, and the ability to influence outcomes across a complex, global organization.

What You Will Do

• Own the technology service provider oversight framework for Investment Management.

• Monitor and assess GTS IT service delivery performance in the following areas: application support, infrastructure, cloud platforms, cybersecurity, end‑user computing, and data services.

• Define and maintain KPIs, SLAs, and scorecards; deliver clear monthly reporting highlighting performance, trends, and risks.

• Act as the primary escalation point for service issues and dependency risks impacting business operations.

• Partner with Risk, Compliance, and Audit to support regulatory reviews, operational resilience, and issue remediation.

• Drive continuous improvement of governance, oversight processes, and operational resilience capabilities.

What We’re Looking For

• 10+ years of experience in financial services technology, technology governance, or service provider oversight.

• Deep understanding of investment management technology platforms and workflows.

• Experience overseeing large‑scale, enterprise technology service providers (intragroup or outsourced).

• Proven ability to influence senior stakeholders and operate effectively in matrixed environments.

• Strong analytical, communication, and judgment capabilities, with a commitment to risk excellence and control.

Salary Range:

$120,000 - $202,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.