APS Middle Office - Officer
State StreetWho we are looking for
The Alpha Portfolio Services team is a dedicated global business team working with Clients, SSC IT, client service, and the business operations teams to ensure accurate end-to-end oversight of Front office and Middle Office Information Delivery to our clients. The Alpha Portfolio Services team is responsible for ensuring the Investment book of records is accurately maintained and ensuring accurate client portfolios are reflected on State Street platforms. The role will interact with the Clients’ investment operations (predominantly Front Office) and being a key liaison with various portfolio managers and internal SSC parties in identifying an issue as well as managing suitable resolution. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.
Why this role is important to us
The team you will be joining is a part of a global, cross-divisional group under State Street Global Delivery. Our clients are faced with challenges of expanding globally, seeking new sources of growth and innovation, managing an increasing amount of data, facing cost pressures and keeping pace with regulation and risk. As a result, we need to meet the needs of our client – we need to make sure that we are providing relentless delivery for our clients.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for
As officer, you will
Ensure client queries relating to the recordkeeping system and client file deliveries are tracked, with proactive management to ensure timely response and resolution.
Investigate and resolve operational problems and various IT issues (e.g. Asset servicing, Trade Operations, Client Reporting).
Assist in transitioning and onboarding new clients.
Analyze, track progress, review and sign off the change request from both internal and external clients; or for process improvement purpose.
Communicate effectively on issues / problems to the Client and to SSC management and ensure proper and timely follow-ups to ensure resolution.
Support the month end close processes associated with correctly reporting and independently validating month end positions in a timely manner, including but not limited to adjustments.
Provide guidance, support, act as resource and assist team members from multiple operational areas.
Complete system testing for Change Control enhancements.
Take ownership of issues to resolution; engage teams as needed to gain consensus.
What we value
These skills will help you succeed in this role
Portfolio valuations reconciliations/investigations experience is required. Candidates should be able to validate portfolio movements day over day and highlight any issues.
Excellent technical ability, excellent analytical skills are essential for this role.
Strong communication (especially written) and presentation skills to audiences of different sizes and levels of seniority.
Self-motivated, adaptable and show initiative in different circumstances and under pressure.
Extensive asset management experience, including investment operations.
Education & Preferred Qualifications
Extensive asset management experience, including investment operations.
Portfolio Valuations reconciliations/investigations experience is required. Candidates should be able to validate portfolio movements day over day and highlight any issues.
Experience in fund accounting/NAV calculation will be a plus.
Broad and in-depth understanding of standard, methodologies, processes, systems and technology necessary to support investment management operations.
Experience of writing and reviewing business specifications and data mapping.
Product knowledge in Equity, Fixed Income, Derivatives, FX, OTC.
Excellent analytical skills are essential for this role.
Experience in writing SQL is desired.
Excellent verbal and written communication and presentation skills in English to audiences of different sizes and levels of seniority.
Flexibility in working outside of your responsibilities and areas of expertise.
Strong MS Excel, Access, Word and PowerPoint skills are necessary.
Able to communicate effectively with clients and colleagues at senior levels
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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