As a Business Analyst / Project Manager (Officer) within Middle Office Operations, you will be responsible for managing technical improvement and implementation initiatives that bridge business operations and technology teams. This role focuses on executing defined projects that enhance processes, controls, data quality, and system capabilities across the middle office.

Working under the direction of senior project or program leadership, you will partner closely with business stakeholders and IT teams to translate operational needs into implementable solutions and ensure changes are delivered in a controlled, timely, and effective manner.

Why this role is important to us

The Middle Office plays a critical role in safeguarding operational integrity while supporting scale, efficiency, and client outcomes. This position supports that mission by driving structured delivery of technology enabled improvements, ensuring business requirements are clearly defined, risks are identified and managed, and new solutions are successfully implemented and adopted.

This role directly contributes to improved control execution, operational resilience, and consistency across middle office processes.

What you will be responsible for

As a Business Analyst / Project Manager (Officer), you will:

•             Document business requirements and ensure controls, and governance artifacts are maintained in line with established standards.

•             Manage assigned middle office technology and process improvement projects or workstreams, coordinating activities between business teams and IT partners.

•             Partner with operational stakeholders to document business requirements, current state processes, and control considerations, translating them into clear project deliverables.

•             Coordinate project execution activities, including planning, dependency tracking, issue and risk management, and milestone oversight.

•             Serve as a central point of coordination between Operations, Technology, and other stakeholders to support solution design, testing, and implementation.

•             Track and report on project status, risks, and issues, escalating concerns in a timely and structured manner to senior leadership.

•             Support testing, implementation, and post implementation activities to ensure solutions meet business requirements and integrate effectively into existing workflows.

•             Contribute to continuous improvement by identifying lessons learned and opportunities to strengthen project execution and delivery approaches.

What we value

These skills will help you succeed in this role:

•             Experience managing projects or initiatives that involve both operational teams and technology partners.

•             Strong ability to understand operational processes and translate business needs into actionable project requirements.

•             Excellent organizational skills, with the ability to manage multiple priorities and dependencies.

•             Strong written and verbal communication skills, with the ability to clearly convey status, risks, and impacts to stakeholders.

•             Proactive, execution focused mindset with strong ownership and follow through.

•             Comfort working within established governance frameworks while driving timely delivery.

•             Advanced proficiency in Excel and Microsoft Office (Excel, PowerPoint, Word), including pivot tables, lookups, formulas, and data validation techniques, with the ability to analyze large datasets, assess data integrity, and clearly present findings, risks, and recommendations to stakeholders.

Education & Preferred Qualifications

•  Bachelor’s degree required or equivalent professional experience.

•             5–8 years of relevant experience in project management, operations, technology enablement, or financial services environments.

•             Experience supporting middle office, operations, or data driven initiatives preferred.

•             Proficiency in Microsoft Office tools (Excel, PowerPoint, Word); familiarity with project tracking tools such as Jira or Microsoft Project and VBA, SQL, Python is a plus.

•             Formal project management certification (e.g., PMP) preferred but not required.

Work Requirement

This position is primarily onsite and requires employees to work in the office four (4) days per week.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers

Salary Range:

$65,000 - $106,250 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.