Job Description

Who we are looking for

In this role, you will work with State Street teams from around the globe to lead a team supporting a global premier investment management client. You will have leadership responsibility to oversee end-to-end delivery all day-to-day transactional responsibilities of the team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.

Why this role is important to us

This is a varied operational and managerial position with middle level of responsibility within Middle Office Services operating via Aladdin platform. This AVP acts as a primary escalation point for all internal/external client(s). The team is responsible for end-to-end service delivery for majority of the Middle office functions on Aladdin. The candidate should be hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external client(s), ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.

What you will be responsible for

Manage the corresponding team in location(s) for responsible client(s)

• Own the end-to-end trade lifecycle delivery including trade capture, confirmation, settlement support, reconciliation and corporate actions

• Ensure accurate & timely processing across asset classes

• Oversee trade exceptions, breaks resolution and escalation protocols with custodians and brokers

• Serve as the key point of contact for daily BAU, incident management and SLA adherence

• Act as senior operational liaison for global clients and internal stakeholders

• Deliver regular service reporting, governance decks and support client reviews

• Lead strategic initiatives such as client onboarding, change requests and transitions

• Drive high performance culture through mentoring, training and career development

• Ensure adherence to control standards, regulatory requirements and audit protocols

• Proactively identify risk areas, conduct root cause analysis and implement remediation plans

• Lead business continuity and resiliency efforts in coordination with other functions

• Identify and implement process improvements and automation opportunities

• Collaborate with technology, product and transformation teams for system enhancements and tool upgrades

• Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.

What we value

These skills will help you succeed in this role

• Strong knowledge of trade lifecycle management, reconciliations and settlements

• Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines.

• Strong critical thinking, problem solving, and proactive mindset

• Client centric attitude in managing, prioritizing and delivering operations and services

• Strong communication and presentation skills to audiences of different sizes and levels of seniority

• Good team working skills.

• Commercial acumen – Experience in leading and delivering operations in line with cost/budgets

• Able to drive pay for performance and culture of performance differentiation within teams

• Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams

• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally

• Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations

• Client centric attitude in managing, prioritising and delivering operations and services

• Result-oriented with an ownership and accountability mindset

Education & Preferred Qualifications

• Degree in finance, business, technology or equivalent or relevant industry experience

• In depth understanding of Middle Office operations or related financial services functions

• Preferred hands on experience / working knowledge of Aladdin

• Proven experience in client communication and interaction at all levels

• Ability to thrive in fast-paced, matrixed and global environments

• Experience in leveraging technology solutions including low-code tools

• Strong MS Excel, Access, Word, PowerPoint skills necessary

• Strong English written and spoken ability