Who we are looking for

The position will support and maintain the production trading of multiple clients. The position will interface daily with the client’s Front Office Trade Management desk staff and act as a subject matter expert and escalation point. Position has daily Client SLA’s and must ensure the team meets internal deadlines in order for the client to trade on time. Triage complex front office product and trading queries. Familiarity with trading software, SQL, as well as excellent interpersonal skills in a Front Office Trading support role. Comfortable with order execution issues, product issues, and proficient in relationship building with trading staff.

Why this role is important to us

Position will interact and provide support to numerous teams and departments within the organization, including Portfolio Services, Trade Settlement, Performance, Reconciliation and others, and act as a subject matter expert for Front Office. Build cooperative and professional internal/external relationships and utilizes all available resources throughout the organization to achieve company, team, and client goals.

What you will be responsible for

Oversee the day to day responsibilities of the team by developing a strong risk management and controlled environment. Eliminate risk incidents and inadvertent data disclosures. Take a lead role in any internal or external audits. Confirm the completion of the review and verification of the staff's work on a daily basis, enforcing stringent procedures and controls. Assist in the review and verification process as needed. Ensure documentation protocols are followed. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Perform a team lead function. Act as a subject matter expert and provide guidance to other employees; including training for new team members, and cross training for existing team members. Take active role in new employee onboarding. Research complex issues and inquiries.  Resolve discrepancies and take action on complex and escalated matters from external clients and internal departments. Approve documented workflow, procedures and controls. Ensure documented procedures and checklists are maintained and up to date. Determine impact of activity to other areas. Make proactive recommendations and solutions for problem resolution. Interface with senior level internal and external clients and other departments on complex matters and inquiries. Ad-hoc reporting, including daily, weekly and monthly metrics. Engage in complex special projects and assignments including new client onboardings and integrations/upgrades.

What we value

Performs work independently and analyzes and recommends solutions to complex and non-routine issues and special projects.  Develops processes, procedures and controls.  Handles regular independent interaction with client contacts. Focus of job on performing complex tasks and providing business and technical expertise in support of multiple clients.  Acts as an advisor to other areas of the organization.

Education & Preferred Qualifications

• Bachelor's degree with emphasis in finance, accounting, or economics or equivalent work experience in finance or accounting

• 7-10 plus years related industry experience including 6 years of operational experience

• Working knowledge of Domestic and International financials and all related instruments

• Detailed understanding of operations

• Strong leadership and attention to detail

• Ability to develop business relationships within and outside the organization

• Excellent interpersonal, communication, organizational and problems solving skills

• Ability to multi-task, balance workload and work in a deadline oriented position

• Ability to meet aggressive SLA Deadlines

• Computer proficient including spreadsheet and database applications

Salary Range:

$80,000 - $140,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.