Specialist, Client Experience

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To supervise the day to day client services for a portfolio of clients, to ensure effective operational business performance and delivery of excellent client service against targets, quality and service standards.

Qualifications

Type of Qualification: Diploma
Field of Study: Business Commerce, Consumer Services

Experience Required
Service Management
Operations
5-7 years
Advanced general client services and / or support capability with seasoned technical experience. Client relationship experience preferred Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders Seasoned knowledge and / or exposure to banking products, services and channels as well as relevant sector experience with a deeper understanding of relevant industries

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Expertise

Technical Competencies:

• Banking Process & Procedures
• Business Administration Skills
• Client Knowledge
• Client Relationship Management
• Client Retention