Information Technology Service Desk Consultant

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide first and second line technical support to internal staff. The ideal candidate should be equipped with an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of IT related problems, which may range from straightforward to more complicated technical issues.

Qualifications

Type of Qualification: Bachelors' Degree
Field of Study: Information Technology, Computer Science/Engineering 

Licenses/Certifications: ITIL Foundations v4/v5, CompTIA A+ Certification

Experience Required
Delivery Enablement
Technology
3-4 years' experience in IT Helpdesk and Technical support and Desktop Support. Engagement experience with retail banking or commercial banking customers to provide transactional execution services and to provide information on the bank's products.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Generating Ideas
• Checking Things
• Exploring Possibilities
• Showing Composure
• Establishing Rapport
• Interacting with People
• Examining Information
• Producing Output
• Articulating Information
• Following Procedures
• Embracing Change
• Meeting Timescales
• Providing Insights

Technical Competencies:

• Application Knowledge for Support
• IT Programme Management
• Service Level Management
• Stakeholder Management (IT)
• IT Knowledge
• IT Applications
• Difficult Calls Management
• Contact Centre Customer Relationship Management