Branch Manager

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To manage and develop all available branch resources, including people, process and systems, to deliver a sustainable and profitable branch performance while embedding a strong client-focused culture.

Key Responsibilities:

• Lead and manage branch performance across sales, service, operations, people and client experience.
• Drive revenue, balance sheet growth, cost management and branch profitability in line with catchment objectives.
• Build a high-performance branch team through coaching, workforce planning, performance management and people development.
• Ensure effective risk, compliance, operational control and Occupational Health and Safety standards across the branch.
• Drive client-focused solutions, digital adoption, cross-selling opportunities and stakeholder engagement to support branch execution.

Qualifications

• Bachelor of Commerce, Advanced Diploma or equivalent NQF 7 or higher qualification in Business Commerce or a related field.
• Relevant FAIS qualification is required.
• Must be registered or eligible as a FAIS Representative and meet Fit and Proper requirements.

Experience Required:

• 5 to 7 years’ relevant banking experience, with solid exposure to branch management, sales and service delivery.
• Experience managing income statement performance, branch operations, client experience and controllable costs.
• Proven ability to lead teams, manage workforce requirements and drive performance in a client-facing environment.
• Sound experience in risk, compliance, operational controls and stakeholder management within financial services.
• Exposure to branch profitability, revenue growth, balance sheet management and catchment-based execution will be advantageous.

Behavioural Competencies:

• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Making Decisions and Providing Insights
• Producing Output and Meeting Timescales
• Following Procedures and Showing Composure
• Understanding People and Team Working

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge and Product Knowledge
• Application & Submission Verification
• Processing
• Client Acceptance & Review
• Risk, Compliance and Operational Control