Insurance Client Systems - SalesForce - AVP

TEAM OVERVIEW 
KKR's Technology organization is a group of passionate technologists and product managers, unified by a shared mission to deliver exceptional products and solutions that drive value for our stakeholders, clients, and investors. Our passion for technology and innovation fuels our commitment to creating high-quality, impactful solutions that address complex challenges and meet the evolving needs of our sophisticated businesses.
As a member of this global team, individuals are expected to actively contribute to a collaborative and innovation-driven environment, bringing an intellectual curiosity to their approach to problem solving. This includes embracing key values such as open communication, continuous learning, and a focus on delivering with impact. Team members are also expected to uphold high standards of excellence in their work, while supporting and learning from others.

POSITION SUMMARY
Do you thrive in a fast-paced, highly collaborative environment? Do you have a passion for driving digital transformations within Salesforce.com? Is understanding business processes and architecting technical solutions to meet those business needs leveraging innovative solutions in your DNA? Are you a seasoned functional analyst and recognized expert in the #1 CRM platform?
Salesforce.com is a core functional area within KKR Technology, reporting to our CIO. For this exceptional opportunity as a Senior Salesforce team member, you will lead the resolution of complex business challenges leveraging Financial Services Cloud, working as part of a distributed, offshore-based team collaborating closely with U.S.-based stakeholders. This role will focus on the following objectives:
•    Lead the design and delivery of innovative Salesforce.com solutions using advanced Configuration on the Financial Services Cloud platform to support our business
•    Drive our support and enhancement projects, ensuring underlying data is high quality, well-governed, and compliant with Salesforce.com Financial Services guidelines
•    Own and advance our Mobile strategy
•    Strengthen and mature security and audit practices across the org
•    Lead reporting efforts leveraging AI, including guiding less experienced team members on approach
•    Mentor junior and mid-level analysts, providing technical guidance and quality oversight
•    Serve as a trusted advisor to end users and business partners, overseeing day-to-day operations

ROLES & RESPONSIBILITIES
•    Independently gather, analyze, and refine complex business requirements, partnering directly with business stakeholders across time zones
•    Lead design of technical and functional implementation solutions from business requirements, with minimal oversight
•    Architect and build solutions leveraging Salesforce.com Configuration technologies (objects, flows, formula fields, reports and dashboards, AppExchange products), applying best practices and scalable design patterns
•    Define and oversee test strategy, including Unit and Integration testing, ensuring quality across the team's deliverables
•    Lead troubleshooting efforts and resolve complex issues during functional testing and UAT phases using advanced Salesforce debug tools
•    Drive business and technology discussions for requirement gathering analysis, prototyping, design reviews, and testing; represent the team in cross-functional and leadership conversations
•    Design and govern scalable data models within Salesforce, applying sound object-oriented architecture principles
•    Own deployment and post-production support of solutions in the Salesforce.com environment, leveraging scratch orgs and partnering with our tech lead on CI/CD best practices
•    Proactively identify risks, dependencies, and opportunities for process improvement, escalating and resolving issues with limited guidance
•    Ensure effective communication and coordination across offshore and onshore teams, accommodating overlapping working hours as needed
•    Support our end users with their onboarding questions and issues

QUALIFICATIONS
•    Strong business acumen with the ability to influence stakeholders and drive alignment
•    At least 8–10 years of experience as a Salesforce.com functional analyst/consultant, including demonstrated experience designing and delivering complex configuration-based solutions
•    Proven experience mentoring or leading junior analysts/developers
•    Significant relevant experience in the Financial Services industry, ideally with Financial Services Cloud
•    Passion for technology, architecture, and problem solving at scale
•    Strong experience with object-oriented design and SQL or Excel
•    Demonstrated ability to work independently and take ownership of deliverables in a distributed team model
•    Strong work ethic, teamwork, and cross-cultural collaboration skills
•    Ability to ramp up quickly and adapt to shifting priorities
•    Excellent written and verbal communication skills in English, with experience working with U.S.-based stakeholders
•    Flexibility to accommodate overlapping hours with onshore teams as needed
•    Ability to work in a very fast-paced, ambiguous environment
•    Salesforce certifications preferred (e.g., Administrator, Platform App Builder, Financial Services Cloud)