Account Executive Service Specialist – Lead

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

We are hiring an experienced sales specialist to drive growth of Sprinklr’s Contact Center as a Service (CCaaS) and AI solutions across APAC.

This is a specialist overlay role partnering with Account Executives to originate, shape, and close complex enterprise deals. The role owns CCaaS solution strategy, pipeline creation, and deal execution across both existing customers and new logos.

What You’ll Do

• Own CCaaS Sales Across Territory
  • Drive net-new revenue for Sprinklr’s CCaaS and AI solutions across assigned APAC markets
  • Identify, shape, and close large, complex enterprise deals
  • Act as the specialist sales lead for all CCaaS opportunities
• Partner with Core Sales Team
  • Work closely with AEs and sales leaders to progress and close strategic deals
  • Support a targeted set of high-value accounts to expand CCaaS footprint
  • Influence account strategy and deal positioning early in the sales cycle
• Build and Execute Pipeline
  • Create pipeline through proactive prospecting, networking, and referrals
  • Drive both new logo acquisition and expansion within existing accounts
  • Engage senior stakeholders including CMOs, CTOs, and Heads of CX
• Lead Solution Selling for AI + CCaaS
  • Position Sprinklr’s AI-powered CCaaS capabilities, including:
    • Conversational AI (voice and chat automation)
    • Agent Assist and Copilot
    • Smart routing and AI-driven orchestration
    • Generative AI use cases across customer experience
  • Align solutions to customer outcomes and business impact
• Act as AI and CCaaS SME
  • Evangelise Sprinklr’s AI capabilities across customers and internally
  • Stay current on market trends, competitors, and CX transformation
  • Provide thought leadership in customer experience and contact centre innovation
• Build Partner Ecosystem
  • Identify and collaborate with CCaaS-focused partners and alliances
  • Work with internal alliances teams to drive joint opportunities
  • Leverage partners to accelerate deal cycles and expand reach

Who You Are

• Proven enterprise sales professional with consistent top-tier performance
• Strong experience selling complex SaaS solutions into large enterprises
• Demonstrated success closing high-value, multi-stakeholder deals
• Skilled in influencing senior decision-makers and building executive relationships
• Comfortable operating as a specialist overlay in a matrixed sales environment
• Strong understanding of customer experience, contact centre, or AI-led transformation
• Highly proactive in building pipeline and driving opportunities independently
• Curious, commercially sharp, and able to position value in competitive situations

Experience

• 8+ years enterprise software sales experience
• Experience in CCaaS, CX, AI, or adjacent enterprise platforms preferred
• Track record of closing complex, multi-million dollar deals
• Experience working cross-functionally with sales, alliances, and technical teams

Success Profile

• Consistently generates and closes net-new CCaaS revenue
• Drives measurable expansion within existing enterprise accounts
• Acts as the go-to specialist for CCaaS and AI opportunities
• Influences deal strategy and improves win rates across the region
• Builds strong internal and external partnerships to accelerate growth

Why This Role Exists (for internal alignment)

• Dedicated specialist ownership for CCaaS revenue in APAC
• Supports AEs to improve conversion on complex AI-led deals
• Drives category growth in contact centre transformation and agentic AI

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.