Partnerships Relationship Manager

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users

• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

The Partnerships Relationship Manager will launch and lead our sales and partner enablement efforts at SpotOn. Working across multiple teams, this role will be working closely with the partnership, sales, sales operations, and marketing functions to drive partner-attributed revenue and generate value for our Strategic Referral Partners. This role will report to the Manager, Strategic Partnerships.

ESSENTIAL FUNCTIONS

● Develop strategies to increase partner participation, referral activity, and revenue contribution

● Work directly with partner sales teams on lead sharing, co-selling, co-branded marketing, and sales support efforts

● Educate strategic referral partner sales teams on the value of SpotOn’s suite of restaurant

solutions

● Build and maintain relationships with stakeholders at all levels of partner organizations, including frontline teams, management, and leadership

● Collaborate with marketing and partner-enablement on resources and collateral needed to support partner sales efforts and education

● Collaborate with marketing and partner-enablement on resources and collateral needed to support SpotOn sales efforts (partnership value)

● Collaborate with Sales Operations on lead management, speed to lead, lead assignment and lead tracking

● Identify, prospect, and develop new business opportunities within assigned partner networks and ecosystems that support SpotOn’s revenue objectives

● Collaborate with cross-functional teams to identify and implement process improvements, sales-supporting collateral, targeted marketing and training programs that boost sales efficiency

● Execute CRM expectations and appropriate data recording/tracking

● Act as an internal resource for partner-related questions and information for the SpotOn Sales Organization

● Planning, coordination, and execution of partner events, conferences, trade shows, workshops, webinars, and educational sessions while ensuring appropriate SpotOn representation and follow-up activities

● Develop and execute strategic partnership growth plans, conduct regular business reviews, and analyze performance metrics

● Manage multiple partnership initiatives simultaneously, ensuring timelines, deliverables, follow-up actions, and stakeholder communication remain on track

● Stay current with industry pains, needs, best practices, and technology trends to drive

continuous innovation

MINIMUM QUALIFICATIONS

● Strong project management and organizational skills with the ability to manage multiple priorities simultaneously

● Excellent written and verbal communication skills

● Ability to connect and create strong working relationships

● Comfortable presenting to groups ranging from frontline sales teams to leadership

● Ability to analyze and distill key insights from complex data

● Ability to travel up to 60% of the time

● Excellent organizational skills

● Ability to work with minimal supervision/ self-starter

EXPERIENCE REQUIREMENTS

● Minimum of 5 years of experience in partnership management and account management

● Minimum of 5 years of sales and customer success (inside or outside)

● Experience planning and executing events, training programs or partner enablement initiatives

● 2-3 years of experience with Salesforce CRM

EDUCATION REQUIREMENTS

● Associate’s or Bachelor’s degree in business, marketing or related field. Bachelor’s preferred

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

● Must be able to remain sitting at least 50% of the day when in the office.

● Must be able to walk or remain standing for extended periods when at trade shows.

● Must be able to twist, bend, kneel, and stoop

● Occasionally lifts and carries equipment in the office weighing up to 40 pounds

Benefits:

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in your wellbeing with a competitive benefits package designed to support your health, family, and future:

• Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs.

• HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account

• Company-Paid Life Insurance & Disability

• 401(k) Retirement Savings & Annual Employer Match

• Restricted Stock Units (RSUs)

• Pre-Tax Commuter Benefits

• Paid Parental Leave

• Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off

• Monthly cell phone and internet stipend

• Education reimbursement up to $2,000 per calendar year to assist with your professional development

• Employee Resource Groups to build community and inclusion at work

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.