Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
We are looking for a highly motivated individual to support our Customer Success team as a Contractor - Customer Success Manager. In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue.
This client facing role includes strategic planning, consultative selling, project management and data led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts.
Please note this is a fixed-term, 12 months, contractor role hired through a third party.
What You'll Do
Build deep client relationships to deliver best-in-class customer service to Spotify’s advertiser and agency partners.
Act as the client’s primary point of contact, fielding requests & questions and communicating directly with clients throughout the sales and campaign lifecycle
Own the RFP response and media planning strategy across all buying channels
Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups
Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes
Oversee the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring proper creative trafficking across managed and biddable buying channels
Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives
Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business
Manage projects involving complex work streams and cross-functional collaboration (internally and externally)
Serve as the product expert by educating clients and their agencies on Spotify’s new and existing products, as well as advising on best practices and bespoke campaign optimizations
Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling
Own the post-campaign analysis with learnings and recommendations to drive repeat business
Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time
Adhere to internal best practice guidelines, processes, and operating cadences
Who You Are
You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business
You have a minimum of 6+ years experience in digital media, planning and/or buying
Strong industry knowledge and a desire to grow within the digital media industry
Strong understanding of advertising performance metrics and the advertising ecosystem
You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes
You have the ability to craft impactful sales rationale stories by using data and research
You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization
You have the ability to work effectively with cross-functional teams and all levels of management (internally and externally)
You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills
You possess strong presentation and communication skills
You have excellent dexterity in excel and powerpoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.
Where You'll Be
You will work out of our Sydney office
We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.