Client Support Operator - Level 1

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

Operator, Client Support Level 1 (Region) 

The Client Support Operator Level 1 is the first point of contact for customers, providing frontline technical and customer support. This role involves troubleshooting basic issues, resolving inquiries efficiently, and escalating complex cases when necessary. The position offers flexible working hours, with occasional weekend shifts, ensuring continuous customer support while maintaining work-life balance. 

Key Responsibilities:  

• Provide first-level support mainly by email and chat to resolve customer issues. 

• Monitor and manage customer tickets, alerts, and inquiries, ensuring timely responses. 

• Troubleshoot common technical problems and guide customers through basic solutions. 

• Escalate complex issues to Level 2 support or relevant teams when needed. 

• Maintain accurate records of customer interactions and resolutions. 

• Assist customers with account setup, product navigation, and general inquiries. 

• Follow standard operating procedures and contribute to knowledge base updates. 

Qualifications:  

• 1+ years of experience in customer support, helpdesk, or a similar (client facing) role. 

• Basic understanding of IT systems, software troubleshooting, or technical support. 

• Strong communication skills with a customer-focused approach. 

• Ability to multitask and manage multiple customer interactions effectively. 

• Experience with support ticketing systems (Freshdesk, Jira, or similar) is a plus. 

• Betting & Gaming industry experience is an advantage. 

Additional Information

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!