Sr. Field Service Engineer

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion.  In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer).

Join us on our mission to fill the world with emotion through the power of creativity and technology.

The Media Solution Group of Sony Electronics currently has an opening for a Senior Field Service Engineer.  This Senior Field Service Engineer will be responsible for the installation, diagnoses, troubleshooting, service, and repair of complex equipment and systems.  In this role the Engineer has a should have an understanding of the production process to identify how the product/equipment may have failed and will rectify as appropriate.  The Field Service Engineer is provided with moderate supervision on day-to-day work and general instructions on new assignments. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. This individual will also perform product testing on-site and may be responsible for technical repairs.  Additional responsibilities include the development of close working relationships with customers to provide regular technical support and operation and maintenance of the system.  The Senior Field Service Engineer will serve as company liaison with customer on administrative and technical matters for assigned tasks.  The Engineer will also work closely with both external and internal customers, including engineering, sales, and marketing.     

Minimum Requirements

• Bachelor's Degree in a technical or science field is required or equivalent

• Must have 4 years of related engineering experience

• Must have excellent interpersonal skills

• Must have excellent written and verbal communications

• The flexibility is required for extensive travel domestic and/or International

• Available to work overtime and weekends when required

• Excellent relationship building skills, customer complaint resolution, and record-keeping are essential

• Strong troubleshooting, technical and customer service skills are required

• Must be able to travel 50-60% of the time

Honesty, integrity, and ethical conduct are material requirements for the responsibilities outlined above.

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.

Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada ULC

Sony Electronics Inc. and Sony of Canada ULC. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at talenthelp@am.sony.com, or you can mail your resume to: Sony Electronics, Human Resources Department, 16535 Via Esprillo, San Diego CA 92127. Please indicate the position you are applying for.

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