Sales Support Engineer

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion.  In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer).

Join us on our mission to fill the world with emotion through the power of creativity and technology.

Sony Electronics Inc. Professional Display Solutions division has an excellent opportunity for a Sales Support Engineer. This is a remote, field-based technical sales support position supporting the Mid-Atlantic region. Ideal work-from-home candidates will be located in North Carolina or South Carolina. The Sales Support Engineer serves as the primary technical resource supporting Sony Professional Display Solutions Account Managers, reseller partners, system integrators, consultants, distributors, and end-user customers throughout the territory.

The Sales Support Engineer is responsible for driving technical engagement and providing pre-sales and post-sales support for Sony's Professional Display Solutions portfolio, including BRAVIA Professional Displays, Business Projectors, Crystal LED (CLED), PTZ Cameras, Digital Signage solutions, cloud-based display management platforms, and emerging analytics and IoT technologies.

Responsibilities

Key responsibilities include conducting customer demonstrations, technical presentations, product evaluations, proof-of-concept testing, product training sessions, and solution workshops. The Sales Support Engineer will collaborate closely with Account Managers to identify technical requirements, develop winning solutions, overcome competitive challenges, and support opportunities through the entire sales process.

Additional responsibilities include providing post-sales technical support, assisting with system configuration and deployment guidance, supporting firmware and software implementation activities, and coordinating escalation of technical issues to Sony service and engineering organizations when required.

Other critical responsibilities include gathering competitive intelligence, identifying market trends, providing product performance feedback to Product Management and Marketing teams, supporting strategic initiatives, and participating in trade shows, customer events, roadshows, demonstrations, seminars, and industry conferences.

Minimum Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or related technical discipline required; equivalent experience considered.

• Minimum of 5 years of related experience supporting professional AV, display, collaboration, networking, or IT solutions.

• Strong technical knowledge of AV, IT, networking, cloud-based platforms, Digital Signage, and display technologies.

• Demonstrated ability to conduct technical presentations, product demonstrations, and customer training sessions.

• Experience supporting pre-sales solution development and post-sales technical customer success activities.

• Working knowledge of Windows operating systems, network infrastructure, AV-over-IP technologies, and connected device ecosystems.

• Strong written, verbal, organizational, and problem-solving skills.

• Proficiency with Microsoft PowerPoint, Excel, Outlook, and other productivity tools.

• Ability to lift and transport demonstration equipment up to 45 pounds.

• Ability to travel up to 80% of the time.

Preferred Skills

• CTS certification.

• CompTIA A+, Network+, DSCE, CCNA, or equivalent certifications.

• Experience working for a professional AV manufacturer, distributor, consultant, or systems integrator.

• Experience supporting direct-view LED, Digital Signage, cloud-based solutions, and enterprise display technologies.

• Strong working knowledge of Salesforce CRM.

• Experience supporting Education, Corporate, Government, Healthcare, Retail, Transportation, or Large Venue vertical markets.

• Consistent track record of exceeding company expectations and delivering exceptional technical customer support.

Honesty, integrity, and ethical conduct are material requirements for the responsibilities outlined above.

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.

Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada ULC

Sony Electronics Inc. and Sony of Canada ULC. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at talenthelp@am.sony.com, or you can mail your resume to: Sony Electronics, Human Resources Department, 16535 Via Esprillo, San Diego CA 92127. Please indicate the position you are applying for.

Recruitment Fraud Notice

We are aware that unauthorized individuals or organizations may attempt to impersonate our company through fraudulent job postings to solicit personal information or payments from applicants. While we take these matters seriously, we cannot control third-party websites. To protect your personal information, always verify that any job posting you respond to also appears on our official Careers page: www.sonyjobs.com. Be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process. If you have any doubts about the authenticity of a job posting or communication, please contact talenthelp@am.sony.com before submitting any information.

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