Warranty Operations Analyst

We are looking for a Warranty Operations Analyst to drive and optimize in-warranty and extended warranty operations across Europe, covering Sony's consumer and professional product portfolios.

In this role, you will work cross-functionally with central and local customer service teams, service partners and internal partners to ensure efficient, compliant and high-quality warranty processes that enhance customer satisfaction and operational performance.

You will:

• Validate warranty claims in accordance with EU regulations, company policies and contractual agreements

• Ensure accurate and consistent application of legal, commercial and extended warranty

• Act as an escalation point for complex customer cases, disputes and goodwill decisions

• Collaborate closely with customer service, information system, engineering, finance & controlling departments and authorized repair partners across Europe

• Ensure clear, accurate and compliant communication regarding warranty coverage and customer rights

• Manage and continuously improve extended warranty programs, including coordination with third-party providers

• Identify inefficiencies and drive process & application improvements, automation and standardization initiatives

• Monitor warranty KPIs and contribute to performance reporting and data-driven decision-making

• Support audits and ensure compliance with internal and external requirements

• Maintain and update warranty applications

You will bring:

• Previous experience in warranty operations, after-sales, service operations or a similar field

• Advanced Microsoft Excel skills are mandatory, including the use of Pivot tables, VLOOKUP and formulas.

• Experience with CRM/ERP systems (e.g. SAP, Salesforce) is a plus.

• Experience with Access, AI-powered data tools or similar applications is an advantage.

• Ability to manage multiple priorities in a fast-paced after-sales environment

• Clear communication and stakeholder management skills across complex organisations

• Fluency in English and Flemish

Why Join Us?

• Be part of a leading global player in the electronics industry

• Work in a dynamic, international and collaborative environment

• Hybrid working model with flexibility

• Competitive Belgian benefits package, including:

• Meal vouchers

• Eco vouchers

• Transport allowance

Your new office

Our office in Zaventem is designed to connect people with our newly installed bar, gym and breakout room to play darts or PS5. The office is next to the airport/train station (connected with a free shuttle), the bicycle highway to Brussels/Leuven (a true added value for employees that make use of the bicycle leasing program) and of course a parking space with electric chargers. Lunch can be enjoyed in the private restaurant on the ground floor or at the cafeteria area with a Nespresso.

Life at Sony

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.

You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.

We are Sony Europe

Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.

With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.

Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together.

Equal Opportunity

Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics.

Disability Accommodation for Applicants to Sony Europe

Sony Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at AccommodationRequest@eu.sony.com or by mail to: Sony Europe Limited, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required.

Recruitment Fraud Notice

Please be aware that unauthorised individuals or organisations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings. While we take these matters seriously, we cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Sony Europe Career Portal. Please also be advised that we never request payment or personal financial information.

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