Associate Field Service Engineer (Fixed Term – 12-month assignment)

Position Summary 

Sony Biotechnology is seeking a Associate Field Service Engineer to train with our flow cytometry service team in the New England and NY Metro regions. This is a fixed-term position of up to 12 months, designed for recent college graduates interested in gaining hands-on technical field experience. 

The position may potentially lead to a full-time regular Field Service Engineer I position for selected candidates, based on business needs, performance, and qualifications. 

The Associate Field Service Engineer will work alongside experienced Field Service Engineers to learn how to support flow cytometry equipment at customer sites through installations, preventive maintenance, troubleshooting, and repair services. This will lead to working independently. 

Primary Region 

• Boston, MA 

• Periodic travel to Eastern Canada and other Eastern sub-regions may be required on an as-needed basis 

Key Responsibilities 

• Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs 

• Assist with troubleshooting technical issues related to flow cytometry instrumentation 

• Learn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service Report.  

• Communicate product quality observations or service concerns to appropriate team members 

• Work closely with Field Service, Sales, and Field Applications teams 

• Support customer satisfaction through professional communication and timely follow-up 

• Assist with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis. 

• Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics 

• Travel to customer sites as required within the assigned region 

Qualifications 

• Applicants should be recent college graduates within the past 6 months 

• Must hold a 2-year Associate degree or 4-year Bachelor’s degree (preferred) 

• Degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline 

• Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment 

• Strong analytical and problem-solving skills 

• Strong customer focus and professional communication skills 

• Highly organized with good follow-up skills 

• Self-motivated team player with a willingness to learn 

• Basic understanding of flow cytometry or related scientific disciplines is a plus 

• Computer skills required, including typing, email, and basic software use 

Additional Requirements 

• Must have a valid driver’s license and own or have access to a reliable vehicle 

• Must hold a valid U.S. passport for potential travel to Canada 

• Must be authorized to work in the United States 

• Ability to travel, including overnight travel, as needed 

• Flexibility with schedule and ability to adapt to last-minute changes 

• Candidate will be expected to work from home learning how to assist customer’s on the phone/remotely for technical troubleshooting when not traveling to customer sites 

Program Details 

• Fixed-term post graduate position of up to 12 months 

• Field-based role supporting the New England region or NY Metro region 

• May lead to a full-time regular position for selected candidates