Product Validation Program Manager

Role Summary:

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

The Sonos Product Validation Team accelerates the journey from concept to customer by providing the tools, logistics, expertise, and real-world validation required to release extraordinary products. We rapidly deliver Sonos innovation with real-world confidence.

As a Product Validation Program Manager, you’ll help deliver a consistent, high-quality field testing and product validation service to Sonos teams. You’ll plan and run end-to-end Hardware and Software programs with real customers, combining both product telemetry and user feedback to inform product readiness decisions.

What You’ll Do

• Deliver Product Validation programs using standard playbooks - including test pool creation, program plans, communications, dashboards, surveys, and success metrics.

• Coordinate tester cohorts and logistics, including onboarding, NDAs and hardware/build/feature access.

• Manage build distribution, participant communications and coordinate updates with Product, QA, Engineering, Release, and CX stakeholders.

• Partner with Product, Data and Engineering to ensure telemetry is available, and track indicators like engagement, adoption, repeat use, and task success alongside feedback.

• Maintain program dashboards and status reporting to surface decision-ready summaries and recommended actions. Support release decision points by contributing clear confidence assessments and Go/No-Go recommendations.

• Drive continuous improvement: keep templates and documentation current, identify and resolve process gaps, and leverage automation and AI-assisted workflows to increase speed, consistency, and quality. 

What You’ll Need

Basic Qualifications

• Strong organization and attention to detail, ability to manage multiple workstreams with deadlines.

• Clear written and verbal communications, comfort working cross-functionally.

• Comfort working with metrics and dashboards, willingness to learn telemetry concepts and lightweight analysis workflows.

• Comfort working with technical partners (Engineering/QA/Release)

• ~2+ years of relevant industry experience in program management, operations, or QA.

Preferred Qualifications

• Experience with work tracking and documentation tools (Asana, Jira, Confluence or similar).

• Familiarity with the software development lifecycle.

• Interest in tooling and continuous improvement using automation, templates, and AI-assisted workflows to make the service faster and more consistent.

Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future.

This is a hybrid role, based in our Boston, MA office.

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.

The base pay range for this role based off geographic location is:

$95,000 and $118,400

The specific pay offered will depend on the candidate’s geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market.  Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of  the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process. 

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:

• Medical, Dental, and Vision Insurance

• A 401(k) plan with company matching and immediate vesting

• An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required

• 80 hours of sick time upon hire, refreshed annually

• Up to 12 paid holidays per calendar year

• Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition

• Company-paid Disability, Life, and AD&D Insurance

• Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance

• Mental health benefits to support your holistic well-being

• A generous employee discount program & Sonos Radio HD - on us!

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.