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Customer Service Representatie
SilaNorthbrook, Illinois2+ years
Apply Customer Service Representative (CSR)
AA Service Co.
Pay: $25–$27 per hour
About Us
For over 60 years, AA Service Co. has been a trusted provider of HVAC, plumbing, sewer, and electrical services throughout the Chicagoland area. We are committed to delivering exceptional customer experiences and providing our employees with a supportive, team-oriented environment where they can grow and succeed.
We are seeking a Customer Service Representative (CSR) who thrives in a fast-paced environment, enjoys helping customers, and understands the importance of providing outstanding service on every call.
Why Join AA Service Co.?
- Competitive pay: $25–$27 per hour
- Stable, year-round employment
- Established company with a strong reputation in the community
- Supportive team environment
- Opportunities for growth and advancement
- Paid training
- Comprehensive benefits package
- Paid time off and holidays
- 401(k) with company match
What You'll Do
- Answer incoming customer calls and assist with scheduling service appointments
- Provide outstanding customer service while addressing customer questions and concerns
- Make outbound calls to confirm appointments, follow up on services, and support company initiatives
- Accurately enter customer information into company systems
- Coordinate with dispatch and field technicians to ensure smooth scheduling and communication
- Maintain detailed and accurate customer records
- Assist with membership, maintenance agreement, and service-related inquiries
- Handle multiple tasks in a fast-paced environment while maintaining professionalism
Requirements
- Minimum 2 years of experience as a CSR, Dispatcher, or Call Center Representative within an HVAC, plumbing, electrical, or home services company
- ServiceTitan experience is required
- Strong customer service and communication skills
- Ability to handle a high volume of inbound and outbound calls while maintaining professionalism and accuracy
- Experience handling customer concerns, complaints, and follow-up communication
- Strong attention to detail, especially when entering customer information, scheduling appointments, and documenting job notes
- Ability to remain calm, organized, and solution-focused in a fast-paced environment
- Working knowledge of HVAC, plumbing, or home services industry terminology
- Strong computer and data entry skills
- Excellent organizational and multitasking abilities
- Reliable attendance and strong work ethic
- Positive attitude and team-first mentality
If you enjoy helping customers, thrive in a fast-paced environment, and want to be part of a company with a long-standing reputation for excellence, we'd love to hear from you!