Senior Associate System Operations - Credit, ShopeePay

About the team

The Credit department enables and drives innovations by providing a range of financial products and services to individuals and SMEs across the country. Join us and be the driving force in launching our business across Vietnam.

What you'll do

• Drive the Credit and Insurance services business on operation role
• UAT/Live Testing of new features or enhancement, ensuring progress and 
• managing the outcome of UAT/ Live Testing
• Align, build, and improve operational SOPs with internal/external stakeholders
• Coordinate with internal teams & external partners to solve tickets daily
• Daily check and return final results (status/solution/timeline) of on-boarding applications as well as pending/error transactions (disbursement/repayment/refund, etc.)
• Identify, alert related stakeholders and deal with issues related to operating/ system errors to take immediate action in case there is any issue that may affect our user experience
• Coordinate with stakeholders to evaluate and analyze problems; find out the root causes and propose solutions that effectively recover Customer Experience.
• Other assigned tasks from Management team

 

 

Requirements

Must have

• At least 3-5 year experience in a tech start-up (e-commerce, fintech) or banking and financial institutions for an operation role
• Ability to work under pressure, analyze problems and propose solutions
• Critical & logical thinking, problem solving skills, flexibility in handling problems
• Proficiency communication skills in English and Vietnamese (verbal and written) to coordinate with internal stakeholders across the region

Nice to have

• Good team player, positive attitude with a can-do attitude, & integrity and responsibility
• Background in Banking/Finance/Insurance. Have knowledges/experiences in credit & banking, transactions & orders processing
• A fast learner who is meticulous and detail-oriented
• Strong proficiency in Microsoft Excel, Google Sheets and Google Slides, SQL