Associate, Campaign Operations, ShopeePay

About the team

The Credit & Insurance department of Monee enables and drives innovations by providing a range of financial products and services to individuals and SMEs across the country. Join us and be the driving force in launching our business across Vietnam.

 

 

What you'll do

• Set up, configure, and pre-check campaigns, vouchers, rewards, banners/popups, push notifications, robocalls, and chat activities to ensure smooth execution and a seamless user experience.
• Perform quality assurance (QA) and checker validation for all campaign setups before launch, including live visibility checks and issue troubleshooting.
• Coordinate with internal and external stakeholders (e.g. BD, Marketing, Shopee, ShopeePay, etc.) to book and manage campaign assets and visibility slots.
• Manage campaign requests, timelines, cut-off schedules, and asset allocation to ensure proper planning, prioritization, and timely delivery. Follow through until completion and closure.
• Control and allocate Credit product visibility assets including homepage placements, landing pages, and other assets for campaign implementation.
• Monitor urgent request queues, validate requirements, and proactively coordinate with related teams to resolve operational issues in a timely manner.
• Support minor design retouching or adjustments based on existing designs for urgent requests or issue fixes.
• Maintain confidentiality and accuracy of campaign-related information and business data.
• Follow shift arrangements and support additional operational tasks assigned by the Team Lead.

 

 

Requirements

Must have

• Bachelor’s degree in a relevant field (or equivalent experience) such as Business, Marketing, Ecommerce, Operations, etc.
• Detail-oriented, careful, and proactive with strong ownership in execution and task management.
• Good communication, coordination, and problem-solving abilities.
• Fast learner with a willingness to grow in a dynamic and fast-paced environment.
• Able to adapt quickly to changing priorities and business needs.
• Good English reading and writing proficiency.

Nice to have

• Good team player, positive attitude with a can-do attitude, & integrity and responsibility
• Advanced Excel skills and ability to quickly learn other tools/systems.
• Basic design editing skills (e.g. Photoshop, Canva, Figma) are preferred.