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Merchant Onboarding Coordinator, SPX Express
ShopeeManila, Philippines
Apply What you'll do
Key Responsibilities
- - Assist in the end-to-end onboarding process for new merchants
- - Coordinate with merchants to collect required documents and information
- - Track onboarding progress and follow up on pending requirements
- - Ensure accurate data entry and system setup for merchant accounts
- - Support onboarding analysts in preparing merchants for go-live
- - Respond to basic merchant inquiries related to onboarding requirements and status
- - Maintain onboarding trackers, dashboards, and internal documentation
- - Escalate issues or delays to the onboarding analyst or lead when needed
- - Help improve onboarding checklists, templates, and workflows
Requirements
Qualifications:
- Bachelor’s degree in Business Administration, Industrial Engineering, or related field (or equivalent experience)
- 0–2 years of experience in operations, coordination, or administrative roles
- Strong organizational and time management skills
- High attention to detail and accuracy
- Good written and verbal communication skills
- Comfortable working with spreadsheets and internal systems
- Experience in e-commerce or marketplace platforms is a plus
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