Driver Coordinator, ShopeeFood

What you'll do

1. Driver Operations Performance & System Management 

• Monitor and evaluate driver operations performance through dashboards and operational tools 
• Identify performance gaps and lead actions to improve key operational metrics 
• Coordinate and adjust operational plans based on demand fluctuations, system updates, or external factors 

2. Supply Planning & Field Operations Coordination 

• Manage driver supply allocation across areas and time slots to ensure optimal coverage 
• Work closely with field teams to execute operational plans and maintain stable supply during peak periods 
• Oversee driver activity and ensure alignment with operational strategies 

3. Compliance & Operational Quality Control 

• Ensure driver operations follow company policies, SOPs, and quality standards 
• Monitor and handle violations, and propose improvements to enhance compliance processes 
• Collaborate with relevant teams to maintain and improve service quality 

4. Data Analysis & Operational Insights 

• Analyze operational data to identify trends, issues, and opportunities for improvement 
• Generate insights and recommend initiatives to optimize driver performance and experience 
• Support evaluation of new policies, system changes, and operational strategies 

5. Reporting & Stakeholder Management 

• Prepare and present regular operational reports with key insights and action plans 
• Proactively identify risks and escalate issues that may impact supply-demand balance 
• Collaborate with cross-functional teams (Product, Ops, CS, etc.) to drive improvements

Requirements

• At least 1 year of experience in operations, logistics, e-commerce, or related fields 
• Proficient in Google Sheets/Excel (basic formulas, data handling) 
• Good ability to read and understand data, logical thinking, and problem-solving skills 
• Proactive, responsible, and able to work under pressure 
• Good communication skills and ability to work with different stakeholders 
• Experience in delivery, transportation, or tech platforms is a plus 
• Experience working with data or operational dashboards is a plus