Driver operation (Driver engagement lead), SPX Express

What you'll do

Job Description

• Develop and execute driver engagement and retention strategies to maintain a strong and active driver base
• Design and manage incentive programs, campaigns, and communications to drive driver activity and performance
• Analyze driver behavior and performance data to identify gaps and opportunities (activation, churn, productivity)
• Lead onboarding, reactivation, and lifecycle management initiatives for drivers
• Work cross-functionally with Operations, Product, and Marketing to improve driver experience and platform usability
• Manage and mentor engagement team members to ensure effective execution
• Gather driver feedback and translate insights into actionable improvements

Requirements

Qualifications

• 4–7+ years in operations, engagement, or lifecycle management roles
• Experience managing teams and executing large-scale initiatives
• Background in logistics, transportation, e-commerce, or gig-platform environments preferred
• Skills
• Strong data analysis skills (Excel/Google Sheets; SQL is a plus)
• Experience in campaign management, incentives design, or lifecycle marketing
• Strong problem-solving and execution skills in fast-paced environments
• Excellent communication and stakeholder management skills

Other Requirements:

• Highly organized and results-driven
• Comfortable working in a startup setting with evolving processes