Driver Operations (Ops Support Coordinator), SPX Express

What you'll do

• - Handle and resolve rider complaints, ensuring timely and accurate support
• - Investigate and manage potential fraud cases; escalate high-risk issues as needed
• - Address and resolve seller escalations related to orders, delays, and disputes
• - Support driver/rider engagement initiatives, including onboarding, incentives, and retention efforts
• - Track cases and analyze basic data to identify trends and improve operations

Requirements

Qualifications:

• - At least 1–3 years in Customer Support, Operations, or similar role
• - Experience in logistics, e-commerce, or transportation environments preferred
• - Exposure to gig/platform-based rider or driver models is a strong advantage/e-commerce platform

Skills:

• - Strong problem-solving and case handling skills
• - Basic data processing and reporting (Excel/Google Sheets)
• - Ability to manage multiple issues simultaneously in a fast-paced environment
• - Good communication and stakeholder management skills
• - Detail-oriented with strong documentation skills
• - Comfortable working with cross-functional teams
• - Willingness to work in shifting schedules if required