[SPX Express] Senior Associate, Business Product Management (AI Solutions)

About the team

SPX is accelerating its digital transformation journey by embedding AI into core business processes across Back Office, Operations Resource, Finance, and Risk domains.

We are looking for a BPM who can bridge business process thinking and AI capability, transforming manual, fragmented workflows into intelligent, automated, and scalable systems.

This role is not about building models — it’s about designing smarter processes powered by AI, driving efficiency, accuracy, and operational excellence.

What you'll do

1. Process Discovery & Optimization (BPM Core)

• Analyze end-to-end business processes (As-is vs To-be) across Workforce, Finance, Risk & Back Office.
• Identify bottlenecks, inefficiencies, and automation opportunities.
• Break down complex business problems into structured, solvable components.
• Redesign workflows with a product mindset, focusing on user experience (Ops, staff, stakeholders).

2. . AI-Driven Solution Design

• Design AI-powered solutions to enhance workflows: 

+ Generative AI for content automation (reporting, communication, documentation)

+ Predictive analytics for risk detection, forecasting, anomaly detection

• Define AI workflows (input → decision → output → fallback → feedback loop).
• Build and orchestrate AI agents / bots for automation across processes.

3. Data-Driven Problem Solving

• Analyze operational data to identify root causes and improvement opportunities.
• Translate data insights into actionable AI use cases.
• Define success metrics: automation rate, time saved, accuracy improvement, cost reduction.

4. AI Workflow & Tool Integration

• Leverage AI tools and platforms to build scalable solutions: AI APIs, LLMs, automation tools, workflow engines
• Integrate AI into existing systems (Ops tools, Finance systems, Risk platforms).
• Design reusable AI components for cross-domain scalability.

5. Change Management & Adoption

• Drive adoption of AI-powered workflows across teams.
• Train and enable stakeholders (Ops, Finance, Risk teams).
• Communicate clearly the value and impact of AI transformation.
• Manage resistance and ensure smooth transition from manual to automated processes.

6. Risk, Compliance & AI Governance

• Ensure AI solutions comply with:

+ Data privacy (PII protection)

+ Internal compliance frameworks

+ Ethical AI standards

• Design guardrails: thresholds, fallback logic, audit logs, human-in-the-loop.
• Work closely with Risk & Security teams to ensure safe deployment.

 

 

 

 

Requirements

Must have

• Product Mindset: Apply user-centric principles to transform complex back-office workflows into functional products.
• Data-Driven Analysis: Utilize advanced analytical tools to identify operational bottlenecks and enhance system efficiency.
• AI Solution Design: Design innovative AI frameworks to automate manual finance and risk management processes.
• Quick Learning: Adapt rapidly to evolving technologies and specialized domain knowledge within the industry.

Nice to have

• Experience in Logistics / Workforce / Finance Ops
• Exposure to AI platform or internal tool building
• Familiarity with data tools (SQL, dashboards, analytics)
• Experience with automation platforms